Restaurant Operations Manager

4 days ago


Lubbock, Texas, United States Hawaiian Bros Island Grill - Stine Ventures LLC Lubbock, TX Full time
Job Summary

The General Manager is responsible for overseeing the daily operations of the restaurant, ensuring exceptional guest satisfaction, and driving business growth. This role requires strong leadership, communication, and problem-solving skills to manage a team of employees and maintain a high level of customer service.

Key Responsibilities
  • Translate the company's vision and values into individual and team goals, aligning performance measures to support business objectives.
  • Model, recognize, and reinforce desired behavior, aligning rewards with contributions.
  • Determine employee career goals and monitor performance, providing support and opportunities for growth.
  • Regularly solicit employee feedback, utilizing survey results to develop people skills.
  • Accountable for the successful resolution of employee concerns and guest issues.
  • Ensure compliance with regulations and customer service standards.
  • Implement marketing strategies and oversee employee schedules to balance work-life considerations.
  • Manage inventory levels, maintaining efficiency and yield.
People Management
  • Generate a constant stream of candidates for Assistant General Manager positions, leveraging local relationships and brand recognition.
  • Recruit, hire, and develop Shift Managers and Assistant General Managers.
  • Objectively assess team performance, developing and motivating the restaurant team.
  • Accountable for compliance to productivity and service standards.
  • Serve as a key interface between the restaurant management team and Field Support personnel.
  • Lead the restaurant team through change, communicating and showing support.
Quality Management
  • Accountable for restaurant operations, ensuring adherence to company-wide QSC, safety, and sanitation standards.
  • Validate equipment maintenance, making decisions on repair or replacement.
  • Execute local marketing programs and resolve operational issues.
  • Attend required meetings, sharing input and feedback to move the business forward.
  • Ensure key deadlines are met through time management and delegation.
  • Anticipate and correct system breakdowns to achieve guest satisfaction.
  • Coordinate, implement, and execute new initiatives.
Financial Management
  • Develop strategic plans and tactics for the restaurant, aligned with business objectives.
  • Accountable for the financial performance of the restaurant, identifying trends and performance improvement opportunities.
  • Implement a SMART plan to resolve financial issues.
  • Accountable for accurate financial data, including payroll, cash, receipts, food costs, security of funds, and operating expenses.
  • Prepare and review all financial reports.


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