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Service Coordinator for Booth Manor

2 months ago

Columbus, Indiana, United States The Salvation Army Central Territory Full time
Position Overview

Mission Statement of The Salvation Army:

The Salvation Army is a global organization that is an integral part of the Christian church. Our message is rooted in biblical teachings, and our ministry is driven by God's love. We aim to share the gospel of Jesus Christ while addressing human needs without discrimination.

Role Purpose:

The Booth Manor Service Coordinator plays a crucial role in delivering strength-based case management and referral services to residents at Booth Manor in Columbus. This position is essential in fostering community engagement and enhancing the living environment for residents. The Coordinator acts as a vital link and advocate for the residents.

Key Responsibilities:
  • Conduct comprehensive intake assessments for all residents.
  • Provide strength-based case management and referral services to residents requiring assistance.
  • Maintain organized electronic and physical documentation, including emergency contact information.
  • Offer crisis intervention and community referral services as necessary.
  • Perform home visits to residents when deemed appropriate.
  • Document all interactions, including phone calls and interviews, accurately.
  • Act as a liaison and advocate for residents with external community organizations.
  • Keep an updated resource binder for residents.
  • Assess eligibility for various programs, facilitate referrals, and assist with application processes.
  • Compile and report statistical data for HUD and The Salvation Army as requested.
  • Engage in team meetings and collaborate with Corps employees.
  • Oversee the distribution of vouchers for government commodities programs and assist participants with their orders.
  • Participate in monthly supervisory meetings.
  • Develop and lead educational/support groups, ensuring proper documentation.
  • Assist in the planning and execution of seasonal activities as needed.
  • Attend relevant educational opportunities.
  • Engage in community meetings and networking activities.
  • Collaborate with Corps Officers to organize social events for residents, including monthly celebrations.
  • Facilitate connections to Pastoral Care Representatives for spiritual support and counseling.
  • Guide participants in setting goals and creating actionable plans for change.
  • Conduct follow-up meetings to assess progress with participants.
  • Refer participants to internal or external services to meet their goals.
  • Monitor and document participants' progress towards their objectives.
  • Develop strategies to address transitional needs and maintain ongoing documentation.
  • Timely entry of all required demographic and outcome data into the SIMS and NextStep electronic systems.
Additional Duties:
  • Perform other tasks specific to the office location as assigned by supervisors.
  • Provide community education on available services.
  • Complete other responsibilities as directed.
Case Management Expectations:
  • Participant Engagement: Promote Pathway of Hope services to individuals at the local site and community organizations. Approach participants professionally, recognizing their strengths and fostering a collaborative partnership.
  • Assessment and Action Planning: Conduct intake and required assessments, including demographic information and various evaluations. Collaborate with the POH team to ensure spiritual assessments are completed.
  • Linkage and Referral: Coordinate referrals and connect participants to resources that will help them achieve their goals.
  • Team Collaboration: Meet weekly with the local team to coordinate participant services and address programmatic requirements.
  • Transition and Follow-up: Educate participants on available services and facilitate successful transitions post-engagement.
  • Other tasks as assigned by leadership.
Qualifications:

Education:
  • Bachelor's degree in Social Work, Gerontology, Psychology, or Counseling preferred; relevant work experience may be considered in lieu of a degree.
  • Two to three years of experience in social services, particularly with senior citizens or disabled individuals.
  • Knowledge of supportive services and resources for seniors is essential.
Background Checks:
  • A background check is required for this position, and findings may affect eligibility.
Experience:
  • Experience working with elderly populations.
  • Familiarity with basic office equipment and technology.
Certificates:
  • Valid driver's license required; must meet The Salvation Army's driving standards and complete necessary training within the first 90 days of employment.
Skills and Abilities:
  • Proficient in English for effective communication with leadership and clients.
  • Computer skills, including proficiency in Microsoft Office and electronic reporting systems.
  • Ability to work collaboratively with a diverse clientele while respecting confidentiality and ethical standards.
  • Capable of analyzing and interpreting various documents and presenting information effectively.
  • Strong problem-solving skills and ability to manage multiple tasks.
  • Willingness to support the mission and objectives of The Salvation Army.
Supervisory Responsibility: None

Physical Requirements:
  • Good speaking, hearing, and vision abilities; manual dexterity is essential.
  • Ability to lift, pull, and push materials up to 25 pounds.
  • May require bending, squatting, and standing for extended periods.
Travel Requirements:
  • Occasional travel for conferences and training sessions may be necessary.
Working Conditions:

Work is primarily conducted in an office environment. This is a part-time position that may require some evening and weekend hours.

The Salvation Army is an equal opportunity employer. Candidates from diverse backgrounds are encouraged to apply. All employees acknowledge that The Salvation Army is a church and agree to uphold its religious mission.

Additional Benefits:
  • Work alongside a dedicated team committed to helping those in need.
  • Access to voluntary life insurance and a company-paid pension fund.
  • Accrual of sick and vacation time.