Automotive Service Consultant

18 hours ago

Columbus, Indiana, United States P4 Automotive Full time
Service Advisor Job Description

At P4 Automotive, we are seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in delivering exceptional customer service and coordinating vehicle maintenance and repair services.

Key Responsibilities:
  • Customer Interaction:
    • Establish a positive rapport with customers, listening attentively to their concerns and documenting their vehicle issues.
    • Provide expert advice, explaining services, and setting realistic expectations.
  • Service Recommendation and Explanation:
    • Inspect vehicles, conduct preliminary diagnostics, and consult with technicians to identify necessary repairs or maintenance.
    • Communicate service recommendations to customers, explaining the benefits, urgency, and estimated costs.
  • Service Appointment Scheduling and Coordination:
    • Schedule service appointments based on customer availability and the service department's capacity.
    • Coordinate service timelines with technicians and inform customers of any delays or changes.
  • Cost Estimation and Invoicing:
    • Prepare accurate and detailed cost estimates for services, parts, and labor.
    • Review invoices with customers, explaining itemized charges, warranty coverage, and payment options.
  • Customer Communication and Follow-Up:
    • Keep customers informed about the status of their vehicle repairs, estimated completion times, and any unforeseen issues.
    • Provide regular updates through phone calls, emails, or other preferred communication methods.
Requirements:
  • Previous experience as an automobile service advisor or in a customer service role within the automotive industry is preferred.
  • Strong interpersonal and communication skills to establish rapport and effectively communicate with customers and service department staff.
  • Excellent problem-solving abilities and the capacity to explain technical information in a clear and understandable manner.
  • Strong organizational skills to manage multiple tasks, prioritize work, and meet deadlines.
  • Proficiency in computerized systems, including service management software, diagnostic tools, and basic office applications.

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