Automotive Service Coordinator
3 weeks ago
We are seeking a skilled Service Advisor to join our team at P4 Automotive. As a Service Advisor, you will play a critical role in delivering exceptional customer service and coordinating vehicle maintenance and repair services.
Key Responsibilities:- Customer Interaction:
- Greet customers warmly and professionally, establishing a positive rapport.
- Listen attentively to customer concerns, document their vehicle issues, and gather necessary information for service evaluation.
- Provide exceptional customer service, addressing questions, explaining services, and setting realistic expectations.
- Service Recommendation and Explanation:
- Inspect vehicles, conduct preliminary diagnostics, and consult with technicians to identify necessary repairs or maintenance.
- Communicate service recommendations to customers, explaining the benefits, urgency, and estimated costs.
- Answer customer inquiries regarding parts, warranties, and service options.
- Service Appointment Scheduling and Coordination:
- Schedule service appointments based on customer availability and the service department's capacity.
- Coordinate service timelines with technicians and inform customers of any delays or changes.
- Ensure efficient use of service resources to maximize productivity and customer satisfaction.
- Cost Estimation and Invoicing:
- Prepare accurate and detailed cost estimates for services, parts, and labor.
- Review invoices with customers, explaining itemized charges, warranty coverage, and payment options.
- Collect payment, process transactions, and maintain financial records.
- Customer Communication and Follow-Up:
- Keep customers informed about the status of their vehicle repairs, estimated completion times, and any unforeseen issues.
- Provide regular updates through phone calls, emails, or other preferred communication methods.
- Follow up with customers after service completion to ensure satisfaction and address any additional concerns.
- Documentation and Administrative Tasks:
- Maintain organized and up-to-date records of customer information, vehicle history, service recommendations, and completed repairs.
- Utilize computerized systems or software for accurate data entry and generating reports as needed.
- Collaborate with other team members and assist in administrative tasks as required.
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Automotive Service Director
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Automotive Service Center Technician
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Accounting Office Administrator
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