Automotive Service Coordinator

3 weeks ago


Columbus, Indiana, United States P4 Automotive Full time
Service Advisor Role at P4 Automotive

We are seeking a skilled Service Advisor to join our team at P4 Automotive. As a Service Advisor, you will play a critical role in delivering exceptional customer service and coordinating vehicle maintenance and repair services.

Key Responsibilities:
  • Customer Interaction:
    • Greet customers warmly and professionally, establishing a positive rapport.
    • Listen attentively to customer concerns, document their vehicle issues, and gather necessary information for service evaluation.
    • Provide exceptional customer service, addressing questions, explaining services, and setting realistic expectations.
  • Service Recommendation and Explanation:
    • Inspect vehicles, conduct preliminary diagnostics, and consult with technicians to identify necessary repairs or maintenance.
    • Communicate service recommendations to customers, explaining the benefits, urgency, and estimated costs.
    • Answer customer inquiries regarding parts, warranties, and service options.
  • Service Appointment Scheduling and Coordination:
    • Schedule service appointments based on customer availability and the service department's capacity.
    • Coordinate service timelines with technicians and inform customers of any delays or changes.
    • Ensure efficient use of service resources to maximize productivity and customer satisfaction.
  • Cost Estimation and Invoicing:
    • Prepare accurate and detailed cost estimates for services, parts, and labor.
    • Review invoices with customers, explaining itemized charges, warranty coverage, and payment options.
    • Collect payment, process transactions, and maintain financial records.
  • Customer Communication and Follow-Up:
    • Keep customers informed about the status of their vehicle repairs, estimated completion times, and any unforeseen issues.
    • Provide regular updates through phone calls, emails, or other preferred communication methods.
    • Follow up with customers after service completion to ensure satisfaction and address any additional concerns.
  • Documentation and Administrative Tasks:
    • Maintain organized and up-to-date records of customer information, vehicle history, service recommendations, and completed repairs.
    • Utilize computerized systems or software for accurate data entry and generating reports as needed.
    • Collaborate with other team members and assist in administrative tasks as required.


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