Guest Service Ambassador

3 days ago

Lynnwood, Washington, United States Nothing Bundt Cakes Full time
Job Summary

The Nothing Bundt Cakes Guest Service Representative is responsible for creating a warm and welcoming environment for our guests, offering creative solutions for unique celebratory occasions, and selling our delicious cakes.

Key Responsibilities
  • Provide exceptional guest service by greeting walk-in and phone guests with genuine warmth and helpful enthusiasm.
  • Maintain strong product knowledge to educate guests on NbC cake distinction, size, and flavor profile options, pricing, special promotions, and complementary retail merchandise.
  • Suggest additional merchandise to complete unique celebrations.
  • Process guest orders efficiently and accurately using the point-of-sale system.
  • Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and NbC policies and procedures.
Requirements
  • Exhibit high energy and strong interpersonal skills.
  • Enjoy interacting with diverse people and excel at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail.
  • Is diligent, organized, and self-motivated.
  • Has the ability to understand and carry out oral and written instructions.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic and can perform calculations when needed.
Work Environment

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate.

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