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Customer Service Ambassador
2 months ago
Fogo de Chão is a leading dining experience company that strives to provide an unforgettable culinary journey to our guests. Our mission is to ignite passion and joy in everything we do, from the food we serve to the way we care for our team and communities.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for facilitating exceptional guest experiences, conveying the gratitude of our organization, and preserving the festive spirit of Southern Brazilian traditions.
Key Responsibilities- Facilitate Service Activities: Enhance and enable the guest experience by providing exceptional service, ensuring timely and accurate delivery of food and beverages, and maintaining a clean and welcoming environment.
- Convey Gratitude: Express the appreciation of our organization to guests through personalized interactions, ensuring that every guest feels valued and respected.
- Preserve Traditions: Share the festive spirit of Southern Brazilian traditions with our guests, creating a unique and memorable experience that reflects our company's values.
- Complete Shift Duties: Perform beginning and closing shift duties as directed by management, ensuring a seamless transition and maintaining a high level of service quality.
- High Level of Endurance: Demonstrate the ability to manage conflict and deal successfully with high-stress situations, maintaining a positive attitude and composure under pressure.
- Mental Acuity: Possess excellent problem-solving skills, remaining calm and composed in fast-paced environments.
- Physical Demands: Be able to transport objects up to 50 lbs, stand for long periods, and work at a quick pace, meeting the physical demands of the role.
- Availability: Be available to work weekends and holidays, ensuring that our guests receive exceptional service every day.
Fogo de Chão offers a comprehensive benefits package, including medical, dental, and vision insurance, company-paid life insurance, and short-term disability. We also offer a voluntary benefits package, including critical illness, hospital indemnity, accident coverage, permanent life, and pet insurance.
Equal Opportunity EmployerFogo de Chão is an equal opportunity employer and an E-Verify participant, committed to creating a diverse and inclusive work environment.
