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Brand Ambassador

2 months ago

Lynnwood, Washington, United States Swickard Auto Group Full time
{"title": "Brand Specialist", "description": "About the Role

We are seeking a highly motivated and customer-focused Brand Specialist to join our team at Swickard Auto Group. As a Brand Specialist, you will be responsible for delivering exceptional customer experiences and building strong relationships with our guests.

Key Responsibilities
  • Extend world-class hospitality to our guests, ensuring a memorable experience and developing a loyal customer base.
  • Communicate effectively with customers and prospects via various channels, including phone, email, and in-person.
  • Handle all incoming internet sales inquiries in a timely and professional manner.
  • Build strong rapport with customers and maintain an ongoing customer database to capture repeat business.
  • Assist customers in selecting the right vehicle, staying up-to-date on new products, features, and accessories.
  • Demonstrate automobiles, explaining characteristics, capabilities, and features, and taking test drives.
  • Learn to overcome objections, negotiate price, close sales, and perform all steps of the sales process in accordance with company standards.
  • Prospect daily for potential customers and attend product and sales training as requested by the Sales Manager.
  • Maintain a high CSI score and a follow-up system that encourages repeat and referral business.
Requirements
  • Previous customer service experience is required, with dealership experience preferred.
  • Outgoing with a friendly personality, especially while handling objections and negotiating.
  • Possess superior customer-focused communication skills and a clean, valid driver's license.
About Us

Swickard Auto Group was founded in 2014 by Jeff Swickard in Wilsonville, OR. We are a team-driven company that values diversity, inclusion, and belonging. We are a hospitality company that happens to be in the automotive industry.

Benefits
  • Ongoing training and support.
  • Opportunities for continued personal and professional growth.
  • A competitive benefits package, including insurance, 401k, paid holidays, and PTO.
Join Our Team

We are a dynamic and entrepreneurial company that is redefining the car buying experience. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity, we want to hear from you.

", "lang_code": "en-US"}