Guest Services Supervisor

2 weeks ago


Willowbrook, California, United States Crowne Plaza Burr Ridge Full time


We are seeking a dedicated Hotel Guest Services Supervisor who will ensure that every visitor enjoys a memorable experience, fostering loyalty and repeat stays.

As the initial point of contact, you will embody the essence of our establishment, welcoming guests as they arrive. Your role will encompass overseeing the front desk team, engaging with patrons, and upholding our exceptional standards for guest satisfaction. If you possess over two years of relevant experience in hospitality management and are eager to take on a leadership role within a dynamic team, we encourage you to consider this opportunity.

Key Responsibilities

  • Recruit, train, and manage front desk personnel, including concierge and front desk agents, ensuring they deliver outstanding service and adhere to hotel protocols.
  • Oversee the front desk budget and procure necessary office supplies.
  • Prepare occupancy reports and compile financial data for management review.
  • Direct front desk operations to guarantee that customer service aligns with our high standards for guest satisfaction.
  • Engage with guests both in-person and via phone, addressing inquiries and resolving any issues that may arise.

Required Qualifications

  • Strong bookkeeping abilities, with proficiency in Microsoft Word and Excel preferred.
  • Excellent communication, leadership, and multitasking skills.
  • A high school diploma or GED is required.
  • At least two years of experience in office management within the hospitality sector, preferably as a front desk supervisor or in a similar capacity.
  • A minimum of one year of prior hospitality experience is essential for this role.


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