IT Infrastructure Manager
2 weeks ago
Key Responsibilities
- Collaborate with IT teams to install, update, configure, and monitor applications and systems.
- Utilize established problem management procedures to troubleshoot and resolve software and hardware issues.
- Coordinate both scheduled maintenance and unexpected outages to ensure minimal disruption.
- Produce standard statistical reports and develop application documentation as needed to support business operations.
- Ensure prompt resolution of issues in accordance with customer expectations and established protocols.
- Provide support to colleagues during issue resolution, including after-hours assistance to ensure seamless operations.
- Lead crisis management calls and communicate updates to users, supervisors, and management to maintain transparency.
- Act as a liaison between IT and business units for assigned applications and systems to facilitate effective communication.
- Offer technical guidance and basic training to business units as required to enhance their technical capabilities.
- Ensure compliance with application licensing and coordinate licensing programs with vendors to maintain regulatory adherence.
- Develop and maintain established processes for application support to ensure consistency and efficiency.
- Participate in or lead project teams to help achieve project objectives and drive business growth.
Requirements
- Bachelor's degree or four to six years of relevant experience; a combination of education and experience may be acceptable.
- Familiarity with Office 365, MEMCM, and the Microsoft Stack is required.
- Experience with Intune deployment and management is a plus but not mandatory.
- Knowledge of security practices is essential to ensure the integrity of company systems.
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