Program Manager for Business Transformation

2 weeks ago

Norfolk, Virginia, United States Serco Full time
Position Overview

Are you passionate about leading significant and multifaceted initiatives? This role is tailored for you. As a Program Manager for Business Transformation, you will play a crucial role in supporting the NATO Allied Command Transformation (ACT) Business Change Management (BCM) team.

Key Responsibilities:
  • Act as the main consultant to the NATO ACT BCM on matters of business transformation, process enhancement, change leadership, and performance optimization to influence studies and evaluations.
  • Serve as the intermediary between NATO BCM and Serco project teams engaged in business transformation, change leadership, and performance optimization endeavors.
  • Stay informed about the BCM team's initiatives and assist in the development of deliverables based on emerging needs.
  • Regularly interact with the HQ SACT Contracting Officers Technical Representatives (COTR) regarding overall contract performance, timelines, and reporting.
Qualifications:

To excel in this position, you should possess:
  • A Master's Degree (or a Bachelor's degree accompanied by 15 years of relevant experience) with over 10 years of practical experience in change leadership or process enhancement.
  • An active NATO SECRET or DOD Secret clearance.
  • Proven experience in engaging with all levels of an organization, from executive leadership to operational staff, to foster and drive business transformation.
  • Experience in navigating change within intricate organizational policies, cultures, and stakeholder dynamics.
  • Ability to collaborate effectively with clients to allocate resources for addressing complex challenges, including leveraging a broad spectrum of skills and expertise.
  • Experience working in a geographically dispersed environment.
  • Proficiency in SharePoint, MS Teams, MS Office (including Word, PowerPoint, and Excel), and Adobe Acrobat Pro.
  • Willingness to travel up to 10% may be necessary.
Preferred Qualifications:
  • Certification as a Lean Practitioner.
  • PMI Program Management Professional (PgMP) or Project Management Professional (PMP) certification.
  • Prosci Change Management Certification.
  • Experience as a staff officer within a large military organization.
  • A client-centric approach, demonstrating a commitment to enhancing client experiences and proactively identifying opportunities to support their objectives.
Company Overview

Serco Inc. (Serco) represents the Americas division of Serco Group, plc. With over 9,000 employees across more than 100 locations in North America, Serco is dedicated to making a meaningful impact in the fields of Defense, Citizen Services, and Transportation. Our mission is to assist clients in delivering essential services more efficiently while enhancing customer satisfaction. We serve various clients, including every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, and various state and local governments. At Serco, we believe in the value of every contribution and invite you to explore your potential with us.

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