Bilingual Customer Service Representative

2 days ago


Richardson, Texas, United States ReqRoute Inc Full time
Job Description:

We are seeking a highly skilled and motivated Bilingual Customer Support Specialist to join our team at ReqRoute, Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients while working in a fast-paced and dynamic environment.

Essential Job Duties and Responsibilities:
  • Engage in outbound and inbound calls with delinquent borrowers to resolve issues and bring loans to a current status.
  • Utilize negotiation and persuasion skills to find solutions and process payments for borrowers with past due payments.
  • Maintain daily, weekly, and monthly collection and metric goals while ensuring compliance with collections policies and procedures.
Preferred Skills, Knowledge, and Abilities:
  • 1-2 years of direct experience in credit and collections, with knowledge of sales, negotiation, and persuasion tools.
  • Excellent verbal and written communication skills, with proficiency in Microsoft Office applications.
  • Prior call center experience with financial products is preferred, along with a self-motivated and goal-oriented approach.
  • Team player with a professional demeanor and ability to work in a dynamic environment.
Requirements:
  • Bilingual Spanish/English required.

ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.



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