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Technical Support Representative
2 months ago
As a Product Representative for the Client Services Group at SS&C Technologies, you will play a critical role in providing exceptional service to our clients by resolving technical and product functionality inquiries via various channels to ensure the successful use of our solutions and a high level of customer satisfaction.
Key Responsibilities- Provide timely and effective support to clients via phone, email, and other communication channels.
- Resolve technical and product-related issues in a professional and courteous manner.
- Collaborate with internal teams, including implementation consultants and resources, to achieve desired results.
- Participate in training programs to enhance product knowledge and skills.
- Contribute to the development of knowledge base articles and other documentation to improve client support.
- Bachelor's degree in a relevant field, such as computer science, information systems, or business administration.
- Strong analytical and problem-solving skills, with the ability to think critically and creatively.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
- Proficiency in Microsoft Office and other relevant software applications.
- A competitive salary range of $70,000 to $80,000 per year, based on experience and qualifications.
- A comprehensive benefits package, including health, dental, and 401(k) plan.
- Opportunities for professional development and career growth within the company.
- A dynamic and supportive work environment, with a team-oriented culture.
