Senior Technical Support Specialist
1 day ago
Job Summary
Dynamo AI is seeking a highly skilled Senior Support Engineer to join our team. As a key member of our support team, you will play a crucial role in ensuring customer satisfaction by providing exceptional support services.
You will collaborate closely with our customers and engineering teams to facilitate seamless integration and effective use of our products in diverse environments.
Your efforts will be crucial in identifying opportunities for enhancing the user experience, aiming to elevate customer satisfaction continuously.
Responsibilities
Deliver prompt and effective first-line support to customers facing challenges with our products or services. This includes resolving technical queries, troubleshooting complex issues, and managing incident responses.
Efficiently escalate unresolved customer issues to the appropriate engineering teams, ensuring thorough documentation and persistent follow-up to facilitate timely resolutions.
Collect critical feedback and feature requests from customers and communicate these insights effectively to the product and engineering teams to help guide product development.
Cultivate and maintain robust relationships with customers, serving as a dedicated representative of Dynamo AI to ensure ongoing customer satisfaction and loyalty.
Design and implement innovative solutions that enhance the integration and functionality of our products, continuously improving the customer experience.
Qualifications
Demonstrated expertise in technical support, customer service, or related fields, ideally within a startup setting.
Advanced problem-solving capabilities, with a proven track record of diagnosing and resolving complex technical issues efficiently.
Exceptional communication and interpersonal skills, adept at managing customer expectations and fostering positive relationships.
Strong familiarity with AI technologies, Kubernetes, and various cloud platforms such as AWS and Azure. Prior experience in these areas is highly desirable.
Ability to operate autonomously and collaboratively in a dynamic, fast-paced, cross-functional team environment.
Commitment to continuous learning and professional development in a rapidly changing technology landscape.
Dynamo AI is committed to maintaining compliance with all applicable local and state laws regarding job listings and salary transparency.
This includes adhering to specific regulations that mandate the disclosure of salary ranges in job postings or upon request during the hiring process.
We strive to ensure our practices promote fairness, equity, and transparency for all candidates.
Salary for this position may vary based on several factors, including the candidate's experience, expertise, and the geographic location of the role.
Compensation is determined to ensure competitiveness and equity, reflecting the cost of living in different regions and the specific skills and qualifications of the candidate.
-
Senior Technical Support Specialist
1 week ago
San Francisco, California, United States Oura Full timeJob Title: Senior Technical Support SpecialistWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Oura. As a key member of our Member Experience team, you will be responsible for providing exceptional technical support to our customers, ensuring they have a seamless and enjoyable experience with our products.Key...
-
Senior IT Support Specialist
2 days ago
San Francisco, California, United States HOK Full timeJob Title: Senior IT Support SpecialistHOK is a global design, architecture, engineering and planning firm recognized for its innovative approach and commitment to excellence. We are seeking a highly skilled Senior IT Support Specialist to join our team in San Francisco.Job Summary:The Senior IT Support Specialist will provide technical support to our system...
-
Senior Technical Support Specialist
2 days ago
San Jose, California, United States Insight Global Full timeJob Title: Senior Technical Support SpecialistWe are seeking a highly skilled Senior Technical Support Specialist to deliver premium technical support and drive design wins for our target accounts and technologies.Key Responsibilities:Deliver exceptional technical support to assigned customers in a timely manner.Drive design wins in target accounts and...
-
Senior Technical Operations Specialist
4 weeks ago
San Francisco, California, United States Bayone Full timeJob DescriptionJob Title: Senior Technical Operations SpecialistJob Summary:We are seeking a highly skilled Senior Technical Operations Specialist to join our team at Bayone. As a key member of our production operations team, you will be responsible for ensuring the smooth operation of our systems and applications.Key Responsibilities:Provide expert-level...
-
Senior Technical Support Specialist
22 hours ago
San Diego, California, United States Vets Hired Full timeAbout the RoleWe are seeking a skilled Senior Technical Support Specialist to provide exceptional technical support to our customers and partners. As a key member of our team, you will apply system-level expertise to resolve complex customer issues while being an active participant in our collaborative environment.Key Responsibilities Provide advanced...
-
Technical Support Specialist
1 day ago
San Francisco, California, United States Hire Talent Full timeAbout the RoleWe are seeking a highly motivated and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, troubleshooting complex technical issues, and developing a deep expertise in our product and processes.Key Responsibilities•...
-
Senior IT Support Specialist
3 weeks ago
San Francisco, California, United States SmartBiz Full timeSenior IT Support SpecialistSmartBiz is a leading provider of small business lending solutions, and we're seeking a highly skilled Senior IT Support Specialist to join our team in San Francisco. As a key member of our IT Support Team, you will be responsible for providing exceptional technical support to our remote workforce, ensuring seamless operation of...
-
Technical Support Specialist
3 weeks ago
San Francisco, California, United States JobRialto Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring that they receive the best possible service experience.Key Responsibilities:Provide technical support to clients via email, phone, and...
-
Technical Support Specialist
3 weeks ago
San Francisco, California, United States Compunnel Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring that they receive the best possible service experience.Key Responsibilities:Provide technical support to clients via email, phone, and...
-
Technical Support Specialist
2 days ago
San Francisco, California, United States Zolon Tech Solutions Inc Full timeJob Title: Computer User Specialist/Helpdesk Analyst/Helpdesk TechnicianZolon Tech Solutions Inc is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical assistance to our customers.Key Responsibilities:Provide timely and effective technical support...
-
IT Support Specialist
1 month ago
San Francisco, California, United States Intelligent Technical Solutions Full timeJob Description:Intelligent Technical Solutions is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our clients. Your expertise in troubleshooting and resolving technical issues will be crucial in maintaining our high standards of...
-
Technical Support Specialist
2 weeks ago
San Francisco, California, United States Datadog Full timeJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our product.Key Responsibilities:Engage with customers via multiple channels to identify and resolve...
-
Technical Support Specialist
3 weeks ago
San Francisco, California, United States VergeSense Full timeTechnical Support SpecialistVergeSense is seeking a highly skilled Technical Support Specialist to join our Solutions Team. As a key member of our team, you will be responsible for providing exceptional customer support and technical expertise to our clients.Key Responsibilities:Respond to customer inquiries via phone, email, and chat, providing timely and...
-
Technical Support Specialist
2 weeks ago
San Francisco, California, United States Adecco US, Inc. Full timeTechnical Support SpecialistAdecco US, Inc. is seeking a skilled Technical Support Specialist to join our team remotely for a 4-month contract, with the potential for extension. As a key player in the support of a confidential new product aimed at revolutionizing the restaurant industry, you will provide world-class technical support to restaurant partners...
-
Technical Support Specialist
3 weeks ago
San Francisco, California, United States JobRialto Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring that they receive the best possible service experience.Key Responsibilities:Investigate and resolve complex technical issues to diagnose...
-
Technical Support Specialist
2 weeks ago
San Francisco, California, United States Mindlance Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex technical issues, and developing a deep expertise in our product.Key ResponsibilitiesInvestigate and resolve complex...
-
Senior Technical Support Engineer
21 hours ago
San Francisco, California, United States TIBCO Software Full timeJob Title: Senior Technical Support EngineerAre you a technical expert looking for a challenging role in a fast-paced environment? We are seeking a Senior Technical Support Engineer to join our team.Key Responsibilities:Provide in-depth technical support to customers via chat, email, or phone.Analyze complex technical issues and develop effective...
-
Technical Support Specialist
2 days ago
San Francisco, California, United States Milestone Technologies, Inc. Full timeJob Title: Technical Support SpecialistLocation: OnsiteJob Type: ContractDuration: 12 monthsWork Schedule: Normal business hours, Monday – Friday, 9 am - 5 pm MTPay Rate: $30-40/hr on W2 with benefitsMilestone Technologies, Inc. is seeking a skilled Technical Support Specialist to join our Engineering team. As a key member of our team, you will be...
-
Technical Support Specialist
21 hours ago
San Francisco, California, United States A S S E M B L E D Full timeAssembled is revolutionizing customer support by building a platform that empowers teams to deliver exceptional experiences. We're seeking a skilled Technical Support Specialist to join our team and help us achieve this vision.As a Technical Support Specialist, you'll be the face of our company, interacting with customers over Slack and providing top-notch...
-
Technical Support Specialist
4 weeks ago
San Francisco, California, United States Insight Global Full timeTechnical Support Role at Insight GlobalWe are seeking a skilled Technical Support Specialist to join our team at Insight Global. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our internal employees worldwide.Key Responsibilities:Resolve technical issues for internal employees through in-person...