Current jobs related to Head of Client Support Services - Wayne, Pennsylvania - Frontline Education

  • Head Bartender

    2 months ago

    Wayne, Pennsylvania, United States Cornerstone Bistro & Artisanal Market Full time

    Job Title: Head BartenderCornerstone Bistro & Artisanal Market is seeking a highly skilled and experienced Head Bartender to lead our bar team and create an exceptional guest experience.Job Summary:The Head Bartender will be responsible for overseeing daily bar operations, including the creation of innovative cocktails, providing exceptional hospitality, and...

  • Administrative Support Specialist

    4 weeks ago

    Wayne, Pennsylvania, United States Axelon Full time

    Job Title: Administrative AssistantLocation: Chesterbrook, PA (Onsite)Shift: 8AM-5PMJob Description:This is an exciting opportunity to join Axelon as an Administrative Assistant, supporting the Head of Platform Services Team, Administration & Office Management manager and priority clients and Global Markets & Banking Americas Front Office personnel. Our...

  • Client Service Specialist

    4 weeks ago

    Wayne, Pennsylvania, United States Mercer Advisors Full time

    Job Summary:The Client Service Specialist plays a vital role in delivering exceptional client experiences and supporting the Wealth Management team in servicing high net worth clients. This dynamic role requires strong organizational, communication, and problem-solving skills to ensure seamless client interactions and operational efficiency.Key...

  • Client Service Associate

    3 weeks ago

    Wayne, Pennsylvania, United States Wedbush Securities Full time

    Job Title: Registered Client Service AssociateWe are seeking a highly skilled and detail-oriented Registered Client Service Associate to join our team at Wedbush Securities. As a key member of our Financial Services division, you will provide exceptional support to our Financial Advisors and senior management team.Responsibilities:Provide sales and...

  • Client Service Representative

    4 weeks ago

    Wayne, Pennsylvania, United States Wedbush Securities Full time

    Job Title: Registered Client Service AssociateWe are seeking a highly skilled and detail-oriented Registered Client Service Associate to join our team at Wedbush Securities. As a key member of our Financial Services division, you will provide exceptional support to our Financial Advisors and senior management team.Responsibilities:Provide sales and...

  • Head Bartender

    4 weeks ago

    Wayne, Pennsylvania, United States Cornerstone Bistro & Artisanal Market Full time

    Head Bartender Job DescriptionCornerstone Bistro & Artisanal Market is seeking a highly skilled and experienced Head Bartender to join our team. As a key member of our bar team, you will be responsible for creating innovative cocktails, providing exceptional hospitality, and managing the bar team.Key Responsibilities:Develop and implement seasonal and...

  • Senior Client Service Specialist

    1 month ago

    Wayne, Pennsylvania, United States IQVIA Full time

    About the RoleWe are seeking a highly skilled and experienced Client Service Specialist to join our Global Market Insights team at IQVIA. As a key member of our team, you will be responsible for delivering exceptional service to our clients, ensuring optimal usage of our GMI Syndicated Analytics products, and facilitating a positive and productive long-term...

  • Head of Distribution

    3 weeks ago

    Wayne, Pennsylvania, United States The Hartford Full time

    {"Overview": "As a key member of Hartford Funds' Senior Leadership team, the Head of Distribution will be responsible for leading all external and internal sales teams. This role requires a strategic thinker who can develop and execute distribution strategies across multiple channels to drive net positive sales and profitable growth.", "Responsibilities":...

  • Senior Client Service Specialist

    4 weeks ago

    Wayne, Pennsylvania, United States IQVIA Full time

    Job Title: Senior Client Service SpecialistIQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. Our team is dedicated to delivering exceptional service to our clients, and we are seeking a highly skilled Senior Client Service Specialist to join our Global Market Insights...

  • Head of Sales and Distribution

    2 weeks ago

    Wayne, Pennsylvania, United States The Hartford Full time

    Key ResponsibilitiesThe Head of Distribution will be a key member of Hartford Funds' Senior Leadership team, responsible for leading all external and internal sales teams. The successful candidate will develop and execute the firm's distribution strategies across multiple channels to drive net positive sales and profitable growth.Key Performance...

  • Senior Client Service Associate

    3 weeks ago

    Wayne, Pennsylvania, United States HighTower Advisors Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Senior Client Service Associate to join our team at Hightower Advisors. As a key member of our financial services team, you will be responsible for providing exceptional client service and support to our clients and advisors.Key ResponsibilitiesPrepare and process paperwork for client...

  • Support Professional

    1 month ago

    Wayne, Pennsylvania, United States INTEGRITY SUPPORT SOLUTIONS Full time

    Job OverviewWe are seeking a compassionate and dedicated Direct Support Professional to provide individually-focused care and assistance to adults with intellectual and developmental disabilities, autism spectrum disorder, and/or mental health challenges.Key ResponsibilitiesProvide personalized care and support to individuals with disabilities, promoting...

  • Support Professional

    1 month ago

    Wayne, Pennsylvania, United States INTEGRITY SUPPORT SOLUTIONS Full time

    Job OverviewWe are seeking a compassionate and dedicated Direct Support Professional to provide individually-focused care and assistance to adults with intellectual and developmental disabilities, autism spectrum disorder, and/or mental health challenges.Key ResponsibilitiesProvide personalized care and support to individuals with disabilities, promoting...

  • Senior Client Service Specialist

    2 weeks ago

    Wayne, Pennsylvania, United States IQVIA Full time

    Job Title: Senior Client Service SpecialistIQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. Our team is dedicated to delivering exceptional service to our clients, and we are seeking a highly skilled and experienced Senior Client Service Specialist to join our...

  • Administrative Support Specialist

    4 weeks ago

    Wayne, Pennsylvania, United States Collabera Full time

    Job OverviewCollabera is seeking a highly organized and proactive Administrative Assistant Coordinator to support the Head of Platform Services on various projects. The ideal candidate will have a strong understanding of Front Office principles and processes, with a Bachelor's degree or higher in a related field.Key ResponsibilitiesDevelop and maintain...

  • Senior Client Service Specialist

    1 month ago

    Wayne, Pennsylvania, United States IQVIA Full time

    Job Title: Senior Client Service SpecialistIQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. Our team is dedicated to delivering exceptional service to our clients, and we are seeking a highly skilled Senior Client Service Specialist to join our Global Market Insights...

  • Head of Distribution

    2 weeks ago

    Wayne, Pennsylvania, United States The Hartford Full time

    Head of Distribution Job DescriptionWe are seeking a seasoned sales leader to drive our distribution strategies and lead our external and internal sales teams to achieve net positive sales and profitable growth.Key Responsibilities:Develop and execute distribution strategies across multiple channels to drive business resultsLeverage data and analytics to...

  • Global Market Insights Client Service Specialist

    4 days ago

    Wayne, Pennsylvania, United States IQVIA Full time

    Job DescriptionIQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry.The Global Market Insights (GMI) team at IQVIA comprises nearly 300 employees across multiple geographies. It is a Global function with local expertise and talent, delivering leading solutions to the...

  • Client Advisor

    2 months ago

    Wayne, Pennsylvania, United States Acrisure LLC Full time

    About Acrisure LLCAcrisure is a global financial services leader that combines the best of human expertise and cutting-edge technology to offer a wide range of financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including insurance, reinsurance, cyber...

  • Junior Client Advisor

    3 weeks ago

    Wayne, Pennsylvania, United States Acrisure LLC Full time

    About AcrisureAcrisure is a global fintech leader that combines human expertise with cutting-edge technology to deliver a wide range of financial products and services to millions of businesses and individual clients. Our mission is to help clients protect and grow what matters, including insurance, reinsurance, cyber services, mortgage origination, and...

Head of Client Support Services

2 months ago

Wayne, Pennsylvania, United States Frontline Education Full time

Senior Director, Customer Success

Reporting directly to the Vice President of Client Support, the Senior Director will play a crucial role in ensuring the success and satisfaction of our esteemed SaaS clients. This position involves shaping strategic direction, establishing key priorities, recruiting and nurturing talent, and implementing exceptional support systems and processes to cultivate a top-tier support team that consistently delivers outstanding client experiences. As the Senior Director, you will oversee teams dedicated to providing specialized support for Frontline's SaaS Student solutions. This role is essential in reinforcing the Client Support Organization as a premier support entity. Your expertise in strategy formulation, talent development, process enhancement, and client experience optimization while managing global teams will be vital to your success in this position.

Key Responsibilities:

  • Develop a Support Team and capabilities that set Frontline Education Solutions apart.
  • Utilize industry insights, best practices, and extensive solution experience, along with an understanding of client dynamics, to establish a world-class support organization.
  • Act as a visionary in transforming the organization and adapting to changing customer support expectations.
  • Analyze performance data (KPIs, client feedback, etc.) to identify trends and create corrective action plans.
  • Lead initiatives and projects with commitment, urgency, and a strong sense of accountability.
  • Build and maintain client relationships from contract signing through renewal, addressing issues promptly and effectively.
  • Continuously seek improvements and integrate successful change initiatives.
  • Contribute to the product roadmap by incorporating client feedback, actively listening to their needs, and translating them internally.
  • Exhibit a comprehensive understanding of operational support delivery management focused on support quality, personnel, processes, and technology.
  • Empower and engage the Client Support Team to ensure clients receive exceptional support experiences.
  • Enhance the effectiveness and efficiency of the Client Support Team through innovative technology solutions.
  • Define and expand support best practices, creating an efficient and repeatable model that guarantees stellar client support experiences.
  • Identify new tools and technologies to better serve clients and the organization.
  • Lead and manage both onshore and offshore Client Support teams.
  • Measure the Client Support Team's effectiveness by defining, tracking, and reviewing team metrics (KPIs and client satisfaction) and developing action plans for optimal performance.
  • Utilize client insights and root cause analysis to identify cross-functional improvements.
  • Employ strong interpersonal and planning skills to consistently achieve productivity and performance goals.
  • Scale teams for growth and enhanced productivity.
  • Assess and understand client support needs while anticipating future requirements.
  • Inspire and promote a client success mindset across all departments within the organization.
  • Demonstrated experience in building robust internal and external relationships.
  • Drive quality and consistency across all support functions.
  • Commit to continuous professional development and process improvement, implementing policies and procedures with focus and enthusiasm.
  • Collaborate across functions to ensure coordinated and prioritized actions for client success.

Core Competencies:

  • Ability to take ownership of outcomes, innovate, manage change, and creatively solve problems.
  • Proven ability to motivate and communicate effectively with individuals at all levels.
  • Desire to learn, grow, develop, and mentor future team members.
  • Enthusiastic and creative leader with a track record of inspiring others.
  • Exceptional project management, organizational, and communication skills (both verbal and written).
  • Influential relationship-building skills at all levels, leveraging these relationships to drive support improvements and efficiencies.
  • Strong strategic and customer focus with a clear understanding of broader issues affecting SaaS clients.
  • Commitment to continuous improvement of processes, quality, technology, and organizational skills to identify advancement opportunities.
  • Ability to maintain a resilient and adaptable mindset in the face of shifting priorities.

Qualifications:

  • Experience in enterprise customer success or account management.
  • MBA and/or prior experience in strategy consulting.
  • Proven track record in managing and exceeding support KPIs and critical technical support metrics such as CSAT, Time to Resolution (TTR), and backlogs.
  • 12+ years of experience in technical support, account management, or customer service.
  • Demonstrated management and/or relationship management experience.
  • Strong strategic and customer focus with an understanding of the broader issues impacting clients.
  • Comfortable in a fast-paced environment, with the ability to innovate, manage change, and solve problems creatively.
  • Excellent project management, organizational, and communication skills (both verbal and written).