Hotel Operations Manager

3 weeks ago


Amherst, Ohio, United States Cedar Point Full time
Job Summary

We are seeking a highly skilled and experienced Area Manager to join our team at Castaway Bay. As a key member of our hotel operations team, you will be responsible for maintaining exceptional guest service standards and ensuring seamless operations during second shift.

Key Responsibilities
  • Develop and implement standard operating procedures for all hotel departments to ensure consistency and efficiency.
  • Provide leadership and training to the supervision team, utilizing strong interpersonal and communication skills to drive results.
  • Ensure proper staffing levels based on forecasted occupancy and budget, while maintaining accurate attendance and performance records.
  • Communicate effectively with other park divisions, including character and live entertainment appearances, and coordinate with park operations and aquatics on waterpark operations.
  • Maintain accurate documentation and provide coaching and counseling to associates as needed.
Requirements
  • High School Diploma or equivalent
  • Strong attention to detail and organizational skills
  • Leadership and training experience
  • Excellent communication and interpersonal skills
  • Exceptional customer service skills

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