Front Desk Representative
1 month ago
We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Marriott Vacations Worldwide. As a key member of our hospitality team, you will be responsible for providing exceptional service to our owners and guests, ensuring their vacation experience is nothing short of unforgettable.
Key Responsibilities- Provide warm and welcoming greetings to guests, anticipating and addressing their needs with a personalized touch.
- Assist guests with check-in, property amenities, and local area information, ensuring a seamless and enjoyable experience.
- Respond promptly and professionally to guest inquiries, resolving issues and concerns in a timely and satisfactory manner.
- Collaborate with colleagues to ensure seamless communication and a high level of service delivery.
- Participate in ongoing training and development to enhance knowledge and skills, staying up-to-date on company policies and procedures.
- Available to work a variety of shifts, including weekends and holidays.
- Ability to lift, carry, push, and pull items weighing up to 25 pounds without assistance.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- High school diploma or equivalent required; prior hospitality experience preferred.
- Competitive hourly rate.
- Medical, dental, vision, and 401(k) benefits.
- Travel discounts and credit union membership.
- Tuition reimbursement and professional development opportunities.
- A supportive and inclusive work environment.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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