Front Desk Representative

1 month ago


Newport Coast, California, United States Marriott Vacations Worldwide Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Marriott Vacations Worldwide. As a key member of our hospitality team, you will be responsible for providing exceptional service to our owners and guests, ensuring their vacation experience is nothing short of unforgettable.

Key Responsibilities
  • Provide warm and welcoming greetings to guests, anticipating and addressing their needs with a personalized touch.
  • Assist guests with check-in, property amenities, and local area information, ensuring a seamless and enjoyable experience.
  • Respond promptly and professionally to guest inquiries, resolving issues and concerns in a timely and satisfactory manner.
  • Collaborate with colleagues to ensure seamless communication and a high level of service delivery.
  • Participate in ongoing training and development to enhance knowledge and skills, staying up-to-date on company policies and procedures.
Requirements
  • Available to work a variety of shifts, including weekends and holidays.
  • Ability to lift, carry, push, and pull items weighing up to 25 pounds without assistance.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • High school diploma or equivalent required; prior hospitality experience preferred.
What We Offer
  • Competitive hourly rate.
  • Medical, dental, vision, and 401(k) benefits.
  • Travel discounts and credit union membership.
  • Tuition reimbursement and professional development opportunities.
  • A supportive and inclusive work environment.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



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