Spa Receptionist/Associate

6 days ago

Newport Beach, California, United States Balboa Bay Resort & Club Full time
Job Summary

We are seeking a highly skilled and customer-focused Spa Receptionist/Associate to join our team at the Balboa Bay Resort and Club. As a key member of our spa team, you will be responsible for providing exceptional guest service, managing appointments, and promoting our spa services and retail products.

Key Responsibilities
  • Provide outstanding guest service through greeting, guiding, and providing information, appointment scheduling, directions, care, and general aid to spa-related circumstances.
  • Confirm and schedule appointments via phone and email. Provide literature requests via email, facsimile, or mail when requested.
  • Ensure the highest quality of service to the Spa, aiding in gift certificate and retail sales, guest complaints, and other duties and various tasks assigned by management.
  • Present and sell spa boutique items and drive retail sales.
  • Perform walk-throughs in the relaxation area and straighten if necessary. Maintain cleanliness of Spa Reception area.
  • Resolve guest complaints within scope of authority; otherwise, refer the matter to management. Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
  • Follow all safety policies and procedures. Report potential safety issues to manager whenever observed and take immediate action to resolve in emergency situations.
Requirements
  • Previous front desk and/or reception experience in a spa setting is preferred.
  • Retail and customer service experience is required.
  • Knowledge of spa services and spa retail products is desired. Ability to promote, describe, and sell accordingly.
  • All team members must maintain a neat, clean, and well-groomed appearance per the company standards.
  • Must be able to speak, read, and write English.
  • Must have excellent verbal and written communication skills and be able to read and write to facilitate the communication process.
  • Possess professional and pleasant phone etiquette.
  • Must possess and have basic computer skills.
  • Ability to solve problems and make rational decisions.
  • Knowledge of front desk duties is well-organized; able to handle simultaneous, varied tasks.
  • Pro-active awareness, sound judgment, common sense, and conflict-resolving skills.
  • Assertive with an outgoing and welcoming personality.

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