Membership Experience Director

6 days ago


Saint Paul, Minnesota, United States Life Time> Full time

Job Summary

The Membership Concierge Lead is responsible for delivering exceptional experiences for all club members and guests. This role requires leadership of the Membership Concierge Team, building a culture of excellence in guest buying experiences, service execution, and member retention.

Key Responsibilities

  • Lead complex member/guest engagements and set the standard for service excellence.
  • Recruit, manage, and develop a high-performing team of professionals to meet brand and performance expectations.
  • Develop and execute strategic business plans to achieve membership acquisition and retention goals.
  • Manage departmental finances, including payroll and scheduling, to meet expense expectations.
  • Drive an experience-driven department culture, leveraging member/guest feedback to identify opportunities and capitalize on successes.
  • Ensure compliance with Life Time policies, procedures, and processes.

Requirements

  • High School Diploma or Equivalent
  • CPR/AED certification required within 30 days of hire
  • 3+ years of managerial experience
  • 3+ years of customer service experience
  • 3+ years of sales experience
  • 3+ years of achieving budget goals

Preferred Qualifications

  • Bachelor's Degree in a related field
  • Experience working in a high-energy, fast-paced environment with proven multi-tasking skills
  • Superior time management skills
  • Ability to prioritize tasks
  • Adaptability and innovation
  • Experience with Microsoft Dynamics CRM and Microsoft Office Suite

Life Time is an inclusive, diverse, and equitable workplace that respects and celebrates individual contributions. We are an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.



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