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Front Desk Representative
2 months ago
The Wyndham San Diego Bayside is a unique hotel that combines a vintage vibe with modern amenities. We take pride in our diverse culture and offer a welcoming environment for our associates.
Job SummaryWe are seeking a skilled Front Desk Representative to assist guests with arrival and departure from the hotel, while providing a positive guest experience.
Responsibilities- Greet customers immediately with a friendly and sincere welcome.
- Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information.
- Complete the registration process by inputting and retrieving information from a computer system.
- Promote hotel marketing programs and make appropriate selections of rooms based on guest needs.
- Verify and imprint credit cards for authorization using electronic acceptance methods.
- Handle cash, make change and balance an assigned house bank.
- Accept and record vouchers, traveler's checks, and other forms of payment.
- Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication.
- Input messages into the computer and retrieve messages for guests.
- Close guest accounts at time of check out and ascertain satisfaction.
- Field guest complaints and conduct thorough research to develop effective solutions.
- High school diploma or equivalent required, and college degree preferred.
- Hotel experience preferred.
- Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers.
- Ability to stand and move throughout the front office and continuously perform essential job functions.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to observe and detect signs of emergency situations.
- Ability to establish and maintain effective working relationships with associates, customers, and patrons.
- Effective verbal and written communication skills.
We offer a comprehensive benefit program that includes competitive Medical and Dental programs, Vision insurance, Vacation, Sick and Vacation programs, pet insurance, and a 401(k) Savings Plan with matching funds.