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Front Desk Representative

2 months ago


San Diego California, United States Wyndham San Diego Bayside Full time
About Us

The Wyndham San Diego Bayside is a unique hotel that combines a vintage vibe with modern amenities. We take pride in our diverse culture and offer a welcoming environment for our associates.

Job Summary

We are seeking a skilled Front Desk Representative to assist guests with arrival and departure from the hotel, while providing a positive guest experience.

Responsibilities
  • Greet customers immediately with a friendly and sincere welcome.
  • Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information.
  • Complete the registration process by inputting and retrieving information from a computer system.
  • Promote hotel marketing programs and make appropriate selections of rooms based on guest needs.
  • Verify and imprint credit cards for authorization using electronic acceptance methods.
  • Handle cash, make change and balance an assigned house bank.
  • Accept and record vouchers, traveler's checks, and other forms of payment.
  • Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication.
  • Input messages into the computer and retrieve messages for guests.
  • Close guest accounts at time of check out and ascertain satisfaction.
  • Field guest complaints and conduct thorough research to develop effective solutions.
Requirements
  • High school diploma or equivalent required, and college degree preferred.
  • Hotel experience preferred.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers.
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons.
  • Effective verbal and written communication skills.
Benefits

We offer a comprehensive benefit program that includes competitive Medical and Dental programs, Vision insurance, Vacation, Sick and Vacation programs, pet insurance, and a 401(k) Savings Plan with matching funds.