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Team Supervisor for Veterinary Services

2 months ago

Hamilton, Ohio, United States Banfield Full time

Overview

The Shift Lead plays a crucial role in the veterinary practice, stepping in as a Client Services Coordinator or Veterinary Assistant when necessary. This position collaborates closely with the Practice Manager and Chief of Staff to enhance team productivity and the overall profitability of the hospital.

Key Responsibilities

The ideal candidate will find satisfaction in:

  • Supporting hospital leadership in cultivating a cohesive and efficient team dedicated to delivering top-notch care and service to pets and their owners.
  • Adhering to established protocols and practices, guiding the team to meet practice objectives while fostering a positive workplace culture.
  • Overseeing daily team operations as needed, ensuring high standards of medical care, exceptional client service, and strong associate engagement.
  • Creating a supportive environment that empowers the team to provide effective veterinary care while encouraging associates to excel and take pride in their contributions.
  • Leading by example in delivering professional and outstanding client service, ensuring all team members are equipped to educate clients on wellness plans, preventive care, and hospital services.
  • Assisting in the strategic scheduling of associates to align with client needs while proactively managing time off and continuing education opportunities.
  • Ensuring compliance with all hospital policies and procedures, including adherence to dress and grooming standards.

Why Choose Banfield?

A career with Banfield offers the opportunity to work alongside industry experts in the pet healthcare sector, making a meaningful impact on the lives of pets and their families through effective communication and education. Enjoy a collaborative team environment with clear pathways for career advancement. Banfield provides a comprehensive benefits package, including 401(k), paid time off, and wellness plans for your pets, along with medical, vision, and dental insurance based on eligibility.

Candidate Requirements

  • A strong belief in the importance of preventive care for maintaining pet health.
  • A passion for delivering exceptional experiences for both clients and pets.
  • Availability for weekend and evening shifts.
  • Comfort in a dynamic environment with varying noise levels and odors.
  • Must be at least 18 years old.
  • A minimum of two years of experience in a veterinary hospital setting.

Banfield Pet Hospital is committed to diversity and inclusion, providing equal employment opportunities to all qualified applicants without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, or disability status.