Customer Service Representative
4 weeks ago
Job Summary: We are seeking a skilled Customer Service Representative to join our team at the Milford Fire Department - Massachusetts. As a key member of our customer service team, you will be responsible for handling incoming patient-related calls, addressing patient billing questions and concerns, and working closely with our billing team and hospital departments.
Key Responsibilities:
- Handle incoming patient-related calls and respond to patient billing questions and concerns in a timely and professional manner.
- Work closely with the billing team and hospital departments to resolve patient billing issues.
- Support the Patient Account Lead with functions related to early out placements, bad debt placements, and HSN billing.
Requirements:
- High school diploma required.
- 1-3 years' strong Customer Service and telephone experience required.
- Ability to work independently and collaboratively, with strong organizational skills and ability to handle multiple competing priorities.
- Ability to enter data accurately and strong computer skills required.
- Ability to communicate effectively and respectfully, both verbally and in writing.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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