Customer Service Representative

4 weeks ago


Milford, Massachusetts, United States Milford Fire Department - Massachusetts Full time

Job Summary: We are seeking a skilled Customer Service Representative to join our team at the Milford Fire Department - Massachusetts. As a key member of our customer service team, you will be responsible for handling incoming patient-related calls, addressing patient billing questions and concerns, and working closely with our billing team and hospital departments.

Key Responsibilities:

  • Handle incoming patient-related calls and respond to patient billing questions and concerns in a timely and professional manner.
  • Work closely with the billing team and hospital departments to resolve patient billing issues.
  • Support the Patient Account Lead with functions related to early out placements, bad debt placements, and HSN billing.

Requirements:

  • High school diploma required.
  • 1-3 years' strong Customer Service and telephone experience required.
  • Ability to work independently and collaboratively, with strong organizational skills and ability to handle multiple competing priorities.
  • Ability to enter data accurately and strong computer skills required.
  • Ability to communicate effectively and respectfully, both verbally and in writing.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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