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Housekeeping Operations Leader
2 weeks ago
Job Overview
The Housekeeping Operations Leader is tasked with overseeing and coordinating the housekeeping activities within designated areas. This role includes evaluating Guest Rooms to ensure they meet cleanliness standards, assisting Room Attendants as necessary, and providing essential training. In the absence of the Housekeeping Manager, this position assumes all managerial responsibilities.
Key Responsibilities
Qualifications:
- Minimum of 2 to 3 years of relevant experience in a hotel or similar environment is required.
- A High School diploma or equivalent is mandatory.
- Relevant college coursework is advantageous.
- Prior supervisory experience is preferred.
Responsibilities:
- Engage with guests and team members in a welcoming and service-oriented manner.
- Maintain consistent attendance in line with company standards, adapting to the hotel's scheduling needs.
- Uphold high standards of personal grooming and appearance, including wearing the appropriate uniform and name tag.
- Adhere to company policies and regulations to promote safe and efficient hotel operations.
- Conduct daily inspections of staff performance within assigned sections to ensure standards and productivity are met.
- In the absence of the Housekeeping Manager or Assistant Manager, inspect all VIP rooms and communicate their status to the Front Office.
- Supervise the organized closing of floors at the end of shifts, ensuring Room Attendants' carts are clean and stocked with linens.
- Ensure timely completion and submission of daily assignment records to the Housekeeping Office.
- Manage key control systems effectively.
- Oversee all staff in Laundry and Housekeeping, holding them accountable for their performance.
- Document and report any issues related to work performance, misconduct, excessive absenteeism, tardiness, or improper attire.
- Handle lost and found items according to established procedures.
- Familiarize oneself with all company policies and House Rules.
- Ensure that team members are consistently attentive, friendly, and courteous to all guests and colleagues.
- Maintain the overall cleanliness and orderliness of staff areas.
- Carry a communication device to stay in contact with the Front Office and Engineering during shifts.
- Assign daily duties to Room Attendants and House Attendants, ensuring all staff have work assignments.
- Monitor the cleanliness and organization of Room Attendants' carts, linen closets, and common areas.
- Provide daily updates on the status of out-of-order rooms to the Guest Services Manager.
- Initiate and follow up on maintenance requests for repairs and upkeep of facilities.
- Ensure effective training and development of Room Attendants.
- Motivate, coach, and counsel staff as necessary.
- Collect all keys and assignment sheets at the end of each shift.
- Participate in meetings as required by management.
- Ensure the completion of regular maintenance and cleaning projects as scheduled.
- Monitor the needs of VIP guests and special requests.
- Perform any additional duties as assigned by management.
Company Overview
Aimbridge Hospitality is a leading global third-party hotel management company, with a diverse portfolio of over 1,550 hotels across all 50 states and 22 countries. Our properties range from top international lodging brands to luxury hotels and lifestyle resorts. Our associates are dedicated to providing exceptional service and achieving outstanding results in a culture that inspires excellence.
Benefits
After an initial waiting period, full-time employees are eligible for a competitive benefits package, which includes:
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
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