Housekeeping Team Leader

2 weeks ago

Plano, Texas, United States Homewood Suites Plano Full time

Job Overview:

The Housekeeping Team Leader is tasked with overseeing and coordinating the housekeeping operations within designated areas. This role includes inspecting guest accommodations to ensure they meet established cleanliness standards, assisting Room Attendants as necessary, and providing essential training. In the absence of the Housekeeping Manager, this position assumes all managerial responsibilities.

Qualifications:

  • Minimum of 2 to 3 years of relevant experience in hospitality or a similar field.
  • High School diploma or equivalent is required.
  • Relevant college coursework is advantageous.
  • Prior supervisory experience is preferred.

Key Responsibilities:

  • Engage with guests and team members in a welcoming and service-oriented manner.
  • Maintain consistent attendance in accordance with company standards, adapting to the hotel's scheduling needs.
  • Uphold high standards of personal grooming and appearance, including wearing the appropriate uniform and name tag.
  • Adhere to company policies and regulations to promote safe and efficient hotel operations.
  • Conduct daily inspections of staff performance within assigned areas to ensure compliance with cleanliness and productivity standards.
  • In the absence of the Housekeeping Manager, inspect all VIP rooms and communicate their status to the Front Office.
  • Supervise the orderly closing of floors at the end of the day, ensuring Room Attendants' carts are organized and stocked appropriately.
  • Ensure that daily assignment records are completed, signed, and submitted to the Housekeeping Office punctually.
  • Manage key control systems effectively.
  • Oversee all Laundry and Housekeeping staff, holding them accountable for their performance.
  • Document and report any issues related to work performance, misconduct, absenteeism, tardiness, or inappropriate attire.
  • Handle lost and found items according to established procedures.
  • Familiarize oneself with all company policies and House Rules.
  • Ensure that team members are consistently attentive, friendly, and courteous to guests and colleagues.
  • Maintain the overall cleanliness and organization of staff areas.
  • Utilize communication devices to stay in contact with the Front Office and Engineering throughout the shift.
  • Assign daily duties to ensure all Room Attendants and House Attendants have specific tasks.
  • Monitor the cleanliness and organization of Room Attendants' carts, linen closets, and common areas.
  • Provide daily updates on the status of out-of-order rooms to the Guest Services Manager.
  • Initiate and follow up on maintenance requests for repairs and upkeep of hotel facilities.
  • Facilitate effective training for Room Attendants.
  • Encourage and mentor staff as needed.
  • Collect all keys and assignment sheets at the end of each shift.
  • Participate in required management meetings.
  • Ensure the completion of regular maintenance and cleaning projects on a scheduled basis.
  • Monitor the needs of VIP guests and special requests.
  • Perform additional duties as assigned by management.

Company Overview:

As a leader in third-party hotel management, our extensive portfolio encompasses over 1,550 hotels across all 50 states and 22 countries, representing a diverse range of international lodging brands, luxury hotels, destination resorts, and lifestyle accommodations. Our dedicated associates worldwide are committed to delivering exceptional service and achieving outstanding results, thriving in a culture that inspires excellence.

Benefits:

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

  • Daily Pay options available.
  • Medical, Dental, and Vision Insurance.
  • Short-Term and Long-Term Disability Coverage.
  • Life Insurance and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Programs.
  • 401k Retirement Savings Plan.

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