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As an Enrollment Eligibility Supervisor, you will play a crucial role in overseeing the daily operations of our Eligibility Representatives. Your leadership will ensure that all files are processed efficiently and that we consistently meet or exceed our turnaround times and quality benchmarks.
Key Responsibilities- Supervise and mentor a team of Eligibility Representatives, providing guidance on best practices and performance standards.
- Monitor daily operations to ensure timely application of files and adherence to established quality metrics.
- Provide telephonic support to address member eligibility inquiries and verify enrollment details.
- Collaborate with cross-functional teams to enhance processes and improve overall service delivery.
The ideal candidate will possess strong leadership skills, a commitment to quality service, and a background in healthcare operations. Join us in making a difference in the lives of our members.
