Call Center Supervisor

2 weeks ago


Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full time
Job Summary

We are seeking a highly skilled Call Center Supervisor to join our team at Choctaw Resort Development Enterprise. As a Call Center Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our guests receive exceptional service.

Key Responsibilities
  • Lead a team of customer service representatives to ensure that our guests receive exceptional service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge.
  • Manage and resolve customer complaints in a fair and timely manner.
  • Maintain accurate records and reports to track customer interactions and service delivery.
Requirements
  • High school diploma or equivalent required.
  • One year of experience in a call center or customer service environment.
  • One year of supervisory or management experience in a large-scale resort environment.
  • Ability to work varying schedules to reflect the business needs of the property.
  • Ability to maintain a high level of professionalism and composure in a fast-paced environment.
Preferred Qualifications
  • Experience with customer relationship management (CRM) software.
  • Knowledge of call center operations and management principles.
  • Ability to analyze data and make informed decisions.

Why Join Our Team?

At Choctaw Resort Development Enterprise, we are committed to providing exceptional service to our guests. As a Call Center Supervisor, you will have the opportunity to work with a talented team of professionals who are passionate about delivering outstanding customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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