Logistics Call Center Representative

2 weeks ago


Lenexa, Kansas, United States Quest Diagnostics Full time
Job Summary

We are seeking a highly skilled Logistics Call Center Representative to join our team at Quest Diagnostics. As a key member of our logistics operations, you will be responsible for handling inbound calls with logistics clients and ground logistics. Your primary responsibilities will include receiving client pick-up request calls, directing clients to appropriate functional resources, communicating with field logistics operations, and responding to customer inquiries/complaints.

Key Responsibilities
  • Handle a high volume of inbound telephone calls and meet productivity goals
  • Ability to learn Dispatch Application and accurately enter pick-up requests
  • Strong attention to detail and adherence to process and procedure
  • Provides outstanding customer service and actively listens to client concerns
  • Ability to determine if pick-up can be performed as requested by the client based upon multiple factors
  • Well organized and able to locate information readily
  • Prioritizes and handles multiple functions, and provides service to multiple regions throughout shift
  • Attends huddles and stays current on email and video communication
  • May assign pick-up and delivery destinations to courier
  • Professionally interacts with external/internal clients, co-workers, and Leadership across all functions
Requirements
  • 1+ years of customer service or logistics experience required
  • Call center experience preferred
  • Associates degree or high school diploma/equivalent required
What We Offer
  • Competitive pay and benefits package
  • Opportunities for career advancement and professional growth
  • Training and development programs to support your success
  • A dynamic and supportive work environment


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