Front Desk Associate

4 weeks ago


Cleveland, Ohio, United States Drury Hotels Full time
Job Summary

We are seeking a highly organized and friendly Front Desk Associate to join our team at Drury Hotels. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.

Key Responsibilities
  • Check guests in and out, handle room assignments, and respond to guest inquiries
  • Process payments, handle cash and credit transactions, and maintain accurate records
  • Assist with breakfast and evening Kickback service, including food preparation, setup, and cleanup
  • Provide exceptional customer service, respond to guest complaints, and resolve issues in a professional and courteous manner
  • Work collaboratively with other team members to ensure seamless operations and exceptional guest experiences
Requirements
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends
  • Excellent communication and interpersonal skills
  • Ability to multitask, work in a fast-paced environment, and maintain a positive attitude
What We Offer
  • A competitive hourly rate and opportunities for advancement
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) plan with company match
  • Free meals and snacks during work hours
  • A fun and dynamic work environment with opportunities to grow and develop your skills

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