Customer Service Representative

6 days ago


King of Prussia, Pennsylvania, United States Tapestry Full time

About the Role:

The successful individual will leverage their proficiency in retail to deliver exceptional customer experiences and drive sales growth for Kate Spade New York, a global life and style house within the Tapestry portfolio.

Key Responsibilities:

  • Guest Experience: Provide a warm and welcoming atmosphere, exuding confidence and proper etiquette to create long-term relationships with customers.
  • Team Collaboration: Demonstrate ability to work as part of a team atmosphere, receiving and giving feedback in an honest and genuine manner, and celebrating fellow team members' successes.
  • Product Knowledge: Know and communicate the Kate Spade New York aesthetic, using product knowledge to connect with customers and lead with impeccable style.
  • Business Acumen: Understand the product landscape across all merchandise categories, multitasking like a pro, and processing POS transactions efficiently.

Requirements:

  • Professional Selling Skills: Possess exceptional interpersonal skills and professional selling skills.
  • Luxury Goods Experience: Prior experience in luxury goods is preferred.
  • Physical Requirements: Available to work store schedule, including evenings and weekends, with the ability to stand for extended periods, safely lift boxes up to 40 pounds, and climb ladders.

Competencies:

  • Drive for Results: Can be counted on to exceed goals successfully and is constantly one of the top performers.
  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
  • Creativity: Comes up with a lot of new and unique ideas and easily makes connections among previously unrelated notions.
  • Interpersonal Savvy: Relates well to all kinds of people and builds constructive and effective relationships.
  • Learning on the Fly: Learns quickly when facing new problems and is a relentless and versatile learner.
  • Perseverance: Pursues everything with energy, drive, and a need to finish.
  • Dealing with Ambiguity: Can effectively cope with change and can shift gears comfortably.

About Kate Spade New York:

Kate Spade New York is a global life and style house with a rich history of delivering optimistic femininity. As part of the Tapestry portfolio, we pride ourselves on hiring and developing the best people and creating a culture of inclusivity and innovation.



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