Guest Services Representative

2 weeks ago

King of Prussia, Pennsylvania, United States Gulph Creek Hotels Full time
Job Overview

The Guest Services Representative plays a crucial role in ensuring that all guests receive exceptional service and support during their stay.

KEY RESPONSIBILITIES

Customer Engagement

  • Uphold guest service as the core philosophy of the establishment.
  • Exhibit a strong commitment to guest satisfaction by addressing their needs promptly.
  • Strive to meet or surpass guest satisfaction benchmarks.
  • Ensure that hotel standards and services consistently enhance guest experiences.
  • Implement and uphold guest service initiatives aligned with Gulph Creek Hotels' standards.

Front Desk Management

  • Welcome all guests, both internal and external, with warmth.
  • Handle guest reservations, check-ins, and check-outs efficiently.
  • Provide assistance to guests whenever possible.
  • Respond to guest inquiries and requests with efficiency.
  • Guarantee guest satisfaction by following up on requests and other needs.
  • Inform guests about hotel policies, services, and amenities.
  • Offer guidance and assistance regarding the local area as needed.
  • Maintain accurate guest records in the hotel management system, including personal information and billing details.
  • Manage collection efforts for in-house balances and alert management of potential issues.
  • Reconcile cash, checks, credit card transactions, and ledger accounts through verification and shift reports.
  • Keep daily logs and checklists organized.
  • Communicate effectively with other employees within the department.
  • Coordinate with other departments (Housekeeping, Security, Maintenance, etc.) regarding room status and guest requests.
  • Assist in various operational areas, including PBX/Switchboard, bellman services, and reservations.
  • Adhere to all standards and regulations to promote safe and efficient hotel operations.
  • Maintain regular attendance in accordance with company policy.
  • Exhibit high standards of personal appearance and grooming.
  • Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
  • Keep work areas organized and tidy.
  • Perform other duties as assigned.

QUALIFICATIONS

To succeed in this role, candidates must demonstrate the ability to fulfill each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities.

EDUCATION and EXPERIENCE

A high school diploma or equivalent, along with relevant experience in customer service, is required.

LANGUAGE and MATHEMATICAL SKILLS

  • Ability to read, speak, and comprehend English, including simple instructions and correspondence.
  • Capable of effectively presenting information in one-on-one and small group settings.
  • Ability to communicate effectively with guests, employees, and supervisors to ensure optimal property operations.
  • Proficient in basic mathematical operations, including addition, subtraction, multiplication, and division, as well as computing rates and ratios.

CERTIFICATIONS

No certifications are required at this time.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.

  • Regularly required to stand, walk, use hands to handle objects, and communicate verbally.
  • Frequently required to reach with hands and arms.
  • Occasionally required to stoop, kneel, or crouch.
  • Occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required include close vision, distance vision, color vision, and the ability to adjust focus.

PREFERENCES

Previous hotel experience is preferred, particularly with brands such as Marriott or Best Western. Flexibility and open availability are also advantageous.

  • Guest Services Representative

    2 weeks ago

    King of Prussia, Pennsylvania, United States Gulph Creek Hotels Full time

    Job OverviewThe Guest Services Representative plays a crucial role in ensuring that guests have a memorable experience at Gulph Creek Hotels. This position is dedicated to providing exceptional service and support to all visitors.KEY RESPONSIBILITIESCustomer EngagementPrioritizes guest satisfaction as the core value of our operations.Demonstrates a strong...

  • Hotel Guest Service Representative

    14 hours ago

    King of Prussia, Pennsylvania, United States PM Hotel Group Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Hotel Guest Service Representative to join our team at PM Hotel Group. As the face of our hotel, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is nothing short of perfect.Key ResponsibilitiesProvide warm and welcoming service to all...

  • Guest Service Ambassador

    6 days ago

    King of Prussia, Pennsylvania, United States Lodgeworks Full time

    Job OverviewWe are seeking a highly skilled and enthusiastic Guest Service Representative to join our team at Hyatt House Philadelphia/King of Prussia. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.Key ResponsibilitiesGuest...

  • Guest Services Supervisor

    2 weeks ago

    King of Prussia, Pennsylvania, United States Concord Hospitality Full time

    Concord Hospitality is seeking a dedicated and experienced individual to join our team as a Front Desk Supervisor. This pivotal role is designed for a hospitality professional who is committed to delivering exceptional service and ensuring that our guests have an outstanding experience throughout their stay. Key Responsibilities: Ensure an outstanding Guest...

  • Guest Services Supervisor

    2 weeks ago

    King of Prussia, Pennsylvania, United States Concord Hospitality Full time

    The Alloy a DoubleTree by Hilton is seeking a dedicated and experienced individual to fill the role of Front Desk Supervisor. This position is designed for a hospitality enthusiast who is committed to providing exceptional service and ensuring that our guests have a memorable experience during their stay.Key Responsibilities:Ensure outstanding Guest...

  • Customer Service Representative

    2 weeks ago

    King of Prussia, Pennsylvania, United States Curaleaf Full time

    Retail Sales AssociateWork Type: Part-Time Availability: Mornings, evenings, weekends, and holidays Compensation: $16.00/hourRole Overview:As a Retail Sales Associate, you will serve as a key representative of Curaleaf, delivering exceptional customer service and guiding guests through our product offerings. Your role is crucial in ensuring that every...

  • Guest Services Coordinator | Pizzeria Vetri | KOP

    2 weeks ago

    King of Prussia, Pennsylvania, United States Menus and Venues Full time

    Position Overview:As a key member of our team, you will be the first point of contact for our guests, ensuring a warm and inviting atmosphere upon their arrival. Your role will involve managing reservations, answering phone inquiries, and efficiently seating guests in a manner that aligns with their preferences.Key Responsibilities:- Greet all guests with...

  • Hospitality Representative

    6 days ago

    King of Prussia, Pennsylvania, United States Lodgeworks Full time

    Job OverviewWe are seeking a highly skilled and enthusiastic Guest Service Representative to join our team at Hyatt House Philadelphia/King of Prussia. As a brand ambassador, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key ResponsibilitiesGuest Check-in and Check-out: Welcome and...

  • Guest Relations Specialist

    1 week ago

    King of Prussia, Pennsylvania, United States Gulph Creek Hotels Full time

    Job OverviewThe Guest Relations Specialist plays a pivotal role in ensuring an exceptional experience for all visitors at Gulph Creek Hotels. This full-time position is dedicated to providing outstanding service and maintaining the highest standards of guest satisfaction.Key ResponsibilitiesGuest InteractionUphold guest service as the primary focus of...

  • Guest Relations Specialist

    2 weeks ago

    King of Prussia, Pennsylvania, United States Gulph Creek Hotels Full time

    Job OverviewThe Front Desk Agent plays a crucial role in ensuring a seamless experience for guests at Gulph Creek Hotels. This position requires a commitment to exceptional service and the ability to address guest needs effectively.Key ResponsibilitiesGuest EngagementUphold guest service as the primary focus of all operations.Exhibit a strong dedication to...

  • Customer Service Representative

    1 week ago

    King of Prussia, Pennsylvania, United States PeopleShare Full time

    Job Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our team at PeopleShare. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Customer Service: Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    6 days ago

    King of Prussia, Pennsylvania, United States Chick-fil-A - W Dekalb Pike Full time

    Job DescriptionCompany OverviewChick-fil-A - W Dekalb Pike is a fast-paced and dynamic quick service restaurant that prides itself on providing exceptional customer service and hospitality. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Cashier.Job SummaryWe are looking for a team...

  • Patient Service Representative

    4 days ago

    King of Prussia, Pennsylvania, United States Regional Women's Health Group Full time

    Job SummaryA Regional Women's Health Group is seeking a highly skilled and detail-oriented Patient Service Representative to join our team at our Sincera Reproductive Medicine location. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our medical staff.Key ResponsibilitiesGreet...

  • Sales and Service Representative

    2 days ago

    King of Prussia, Pennsylvania, United States Lakeshore Learning Materials, LLC Full time

    Job OverviewLakeshore Learning Materials, LLC is seeking a highly skilled and customer-focused individual to join our retail team as a Sales and Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.Key...

  • Guest Relations Coordinator | Menus and Venues

    1 week ago

    King of Prussia, Pennsylvania, United States Menus and Venues Full time

    Position Overview:As a key member of our hospitality team, you will be the first point of contact for our guests, ensuring a warm and inviting atmosphere from the moment they arrive. Your responsibilities will include managing reservations, greeting guests with enthusiasm, and facilitating their seating preferences to enhance their dining experience.Key...

  • Client Services Representative

    2 weeks ago

    King of Prussia, Pennsylvania, United States Empire MG Full time

    Empire Management Group is expanding its operations and is in search of a dedicated Client Support/Communications Specialist to cater to our clientele. The ideal candidate will manage both existing and prospective customers, ensuring exceptional service and support.Key Responsibilities of the Client Support / Communications Specialist:Provide direct client...

  • Patient Services Representative

    1 week ago

    King of Prussia, Pennsylvania, United States Nemours Full time

    Job Summary:Nemours is seeking a highly organized and detail-oriented Patient Services Representative to join our team. As a key member of our office staff, you will be responsible for managing office systems related to appointment scheduling, patient intake, data verification, charge entry, and cash collection.Key Responsibilities:Manage appointment...

  • Customer Service Representative

    4 days ago

    King of Prussia, Pennsylvania, United States PROMPT CARE COMPANIES INC Full time

    About the RolePromoting exceptional patient care and satisfaction is at the heart of our mission at PromptCare Companies Inc. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for our Hi-Tech department.Key ResponsibilitiesOnboarding and Patient Care: Ensure seamless onboarding of new...

  • Global Service Center Representative

    6 days ago

    King of Prussia, Pennsylvania, United States Worldwide Insurance Services Full time

    Job DescriptionOverviewAt Worldwide Insurance Services, we're committed to delivering exceptional customer experiences. As a Global Service Center Specialist, you'll play a vital role in ensuring our members receive the highest level of service and support.Key ResponsibilitiesCustomer Service: Provide timely and effective resolution to customer inquiries,...

  • Customer Service Representative

    5 days ago

    King of Prussia, Pennsylvania, United States The GIANT Full time

    About The GIANT CompanyThe GIANT Company is a leading retail organization dedicated to making a positive impact in the communities we serve. We're committed to providing exceptional customer experiences and fostering a culture of care, courage, and teamwork.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a...