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Telecommunications Support Specialist

2 months ago

Glen Burnie, Maryland, United States University of Maryland Medical System Full time
Job Title: Telephone Assistant - Lead

Overview:

The Telephone Assistant plays a crucial role within the Telecommunications Department, delivering exceptional customer service to both medical professionals and patients at the University of Maryland Medical System. This position is essential for managing communications effectively through the telephone switchboard, ensuring seamless interactions for in-patients and out-patients alike.


Key Responsibilities:
  • Provide direct customer service and support via telephone.
  • Utilize knowledge of telecommunications practices to assist callers efficiently.
  • Work various shifts, including day, evening, and weekends, as required.
  • Be available for call-in duties as necessary.

Mission Statement:

The University of Maryland Medical System is dedicated to delivering top-tier healthcare services to the communities we serve, emphasizing quality and compassion in every interaction.


Reporting Structure:

This role reports directly to the Supervisor of Telecommunications, ensuring effective communication and operational support.


Qualifications:
  • Typing proficiency of at least 35 words per minute.
  • Strong verbal communication skills are essential.

Education and Training:
  • Minimum requirement: High school diploma or equivalent.

Skills and Abilities:
  • Proficient in business English, with a focus on clear communication.
  • Excellent organizational skills and the ability to work independently.

Confidentiality Notice:

All information provided will be handled confidentially in accordance with EEO guidelines.