Technical Support Specialist
5 hours ago
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team at H&R Block. As a Technical Support Specialist, you will be responsible for providing technical support to our clients worldwide, ensuring they have the necessary tools and resources to operate efficiently and effectively.
Key Responsibilities
- Provide technical support via phone, chat, and on-site visits to resolve technical issues and ensure seamless operations.
- Maintain and troubleshoot field systems, networks, and computer equipment in company-owned offices.
- Coordinate the setup, shutdown, and support of PC hardware and software for H&R Block's field company offices.
- Document hardware problems and their resolution within the ticketing system.
- Assist with special projects and perform other duties as assigned.
Requirements
- High school diploma or equivalent.
- Experience with Windows Environment, Windows network configurations, and MS Office (or equivalent).
- Ability to work independently or on a team, with excellent oral, written, and interpersonal communication skills.
- Demonstrated decision-making, analytical, and problem-solving skills.
- Demonstrated organization, prioritization, and project coordination skills.
About H&R Block
H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second, committed to diversity and inclusion and proud to be an equal opportunity employer.
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