Telecommunications Assistant
2 months ago
Job Summary:
The University of Maryland Medical System is seeking a skilled Customer Service Representative to join our team in the Telecommunications Department. As a Telecommunications Assistant, you will play a critical role in providing exceptional customer service to physicians and patients, utilizing your knowledge of telephone switchboard operations and practices.
Key Responsibilities:
- Provide direct customer service to physicians and patients via telephone, utilizing strong oral communication skills and knowledge of correct business English.
- Operate the telephone switchboard, handling incoming and outgoing calls with efficiency and professionalism.
- Work effectively in a fast-paced environment, managing multiple priorities and tasks with minimal supervision.
- Meet or exceed productivity standards, including typing at least 35 wpm.
Requirements:
- High school degree or equivalent required.
- Strong organizational skills and ability to work independently.
- Excellent communication and interpersonal skills.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Confidentiality:
All information will be kept confidential according to EEO guidelines.
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