Help Desk Support Specialist

5 days ago


Glen Burnie, Maryland, United States ManTech Full time
Job Title: Journeyman Tier 1 Help Desk Support Services Specialist

ManTech International is seeking a motivated and career-oriented individual to join our team as a Journeyman Tier 1 Help Desk Support Services Specialist. This role supports a 24/7/365 service center and offers the opportunity to work in a dynamic and diverse environment.

Key Responsibilities:
  • Provide technical support to end-users on hardware, software, and network-related issues.
  • Resolve out-of-the-ordinary issues and collaborate with Help Desk Management to diagnose and resolve problems.
  • Ensure problem ownership and promote end-user satisfaction.
  • Close activities of assigned tickets.
  • Provide phone, email, chat, and Service-Desk support for end-users.
  • Document customer requests in call tracking systems and record actions taken and follow-up on deferred actions.
  • Update customers on progress and status of calls/tickets.
  • Resolve incidents on first contact and escalate calls or tickets to the appropriate queue/group for resolution.
Requirements:
  • Bachelor's degree in Computer Science or related field or equivalent experience.
  • Minimum of two years of related experience in computer hardware, software, networking systems, and setup, configuration, use, and troubleshooting of computer systems.
  • Proficient with ServiceNow.
  • Must be a U.S. citizen and able to obtain a Public Trust.
Physical Requirements:
  • Must be able to be in a stationary position more than 50% of the time.
  • Must be able to communicate, converse, and exchange information with peers and senior personnel.

ManTech International Corporation is an equal opportunity employer and welcomes applications from diverse candidates. If you require a reasonable accommodation to apply for a position with ManTech, please contact our Corporate EEO Department at (703) 218-6000.



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