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Patient Services Coordinator

2 months ago

MagstattleBas, Grand Est, United States Children's Hospital & Medical Center Full time
Job Overview

Schedule: 36 hours per week; Monday-Friday, weekend rotation, evenings possible.

$1,000 Hiring Bonus

At Children's Hospital & Medical Center, we pride ourselves on being the premier pediatric healthcare provider in the region. Our dedicated team is essential in delivering exceptional care to children and their families. We are committed to fostering an inclusive environment that values each team member's contributions and supports their professional growth.

Position Summary
As a Patient Access Specialist, you will be the first point of contact for families and visitors, ensuring a welcoming and efficient experience. Your role will involve accurately managing patient information and collaborating with clinical staff to facilitate a seamless care process.

Key Responsibilities
  • Accurately register new patients, ensuring all demographic information is complete and up-to-date.
  • Check patients in and out, verifying and entering all necessary information into the system.
  • Collect and document required patient paperwork in accordance with established procedures.
  • Schedule appointments using the automated system, adhering to office protocols.
  • Maintain daily appointment templates under the guidance of the office manager.
  • Confirm future appointments with patients and verify demographic and insurance details.
  • Verify insurance eligibility and benefits at each visit using the established automated process.
  • Initiate the sign-up process for new or inactive patients.
  • Respond to appointment messaging within designated timeframes.
  • Prepare and manage patient charts, ensuring compliance with organizational protocols.
  • Collect co-pays and outstanding balances, accurately posting payments and preparing daily deposits.
  • Address patient inquiries regarding balances and direct them to billing as necessary.
  • Complete daily work queues to gather missing demographic and insurance information.
  • Support quality initiatives in patient care as directed.
  • Assist with various administrative tasks, including mail distribution and patient packet assembly.
  • Facilitate the handling of pharmaceutical representatives and vendors in line with office policy.
  • Maintain a clean and organized reception area and patient restrooms.
Qualifications
  • Education: High School Diploma or GED equivalent preferred.
  • Experience: Minimum one year of customer service experience preferred; one year in a healthcare or insurance setting preferred.
Skills Required
  • Strong communication, listening, and organizational skills.
  • Basic computer proficiency and familiarity with Microsoft operating systems.
  • Ability to perform arithmetic calculations and operate standard office equipment.
  • Knowledge of billing and insurance processes.
  • Familiarity with patient scheduling systems in a medical environment.
Certifications
  • BCLS - Basic Life Support certification through the American Heart Association preferred.
  • Medical interpretation certification may be required based on position.
  • Bilingual (English-Spanish) may be required for certain roles.
  • Willingness to travel to various locations as needed.
  • Availability to work flexible shifts, including evenings, weekends, and holidays as required.
At Children's Hospital & Medical Center, we are dedicated to providing the best care for children and fostering a supportive environment for our staff.