Executive Director
1 week ago
We are a leading provider of senior living communities, dedicated to creating a safe and loving environment where seniors can thrive and feel at home.
Job SummaryWe are seeking a seasoned leader to oversee the day-to-day operations of a larger community, responsible for associate relations, resident and resident family engagement, financial performance, and regulatory compliance.
Key Responsibilities- Lead the day-to-day operations of a larger community of 60-65 units and two product lines or units with up to two product lines.
- Responsible for the community's associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance.
- Create and execute the business plan and develop the team to become a preferred senior living community in the market, while growing revenue and profitability in partnership with the district team.
- Work with sales to drive sales results.
- Create an inclusive community culture that provides high quality resident experiences and care and engages residents, families, and associates.
- Responsible for all operations within the community, interacting with staff and residents, prospects, or their family members or representatives, as necessary.
- Develop and implement business plan to become a preferred senior living community in the local market and creates, analyzes, and executes annual operating and capital budgets; manages community performance against goals; sets plans to improve or maintain performance to Company service and financial standards.
- Build and maintains strong working relationships with management team and encourages teamwork and collaboration; cultivates an inclusive community culture.
- Empowers department leaders to supervise, direct, and motivate staff and to proactively recognize and solve issues.
- Ensures community maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable legal requirements.
- Supports department leaders to attract, develop, engage, and retain associates in accordance with Company policies.
- Responsible for recruiting and hiring high quality and engaged associates and ensuring they are appropriately trained and developed to meet the needs of residents.
- Analyzes trends and implements strategies to reduce turnover and increase retention.
- Builds high degree of resident satisfaction and retention.
- Is responsible for maintaining positive resident relations and is accessible and approachable to residents and their families.
- Leads effort to leverage satisfied residents and families to grow community occupancy; executes renewal program with existing residents.
- Partners with Resident Council as necessary.
- Ensures collaborative relationship with community clinical leader to ensure community's care and services are appropriate to meet the needs of residents.
- Demonstrates a high degree of financial acumen as it relates to community operations.
- Drives sales and marketing efforts in collaboration with the community sales leader to meet or exceed occupancy or revenue targets.
- Ensures buildings, grounds, and property are up to Company standards through the oversight of preventative maintenance systems and programs.
- Enforces current Company policies and procedures.
- Bachelor's Degree required.
- Minimum of three years related operational leadership experience required.
- Must have a valid administrator license in states where required.
- Must have a valid driver's license and access to a private vehicle for business use.
- Has an advanced knowledge of the organization, industry, and a functional discipline.
- Excellent written and oral communications skills are essential.
- Ability to prioritize and effectively manage multiple tasks is essential.
- Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests.
- Standing
- Walking
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Talk or hear
$105,162,860.00 / year
Job LocationsUS-WA-Moses Lake | US-WA-Spokane | US-WA-Yakima | US-WA-Wenatchee
CategoryCommunity Operations
Sub-CategoryOperations Mgmt/Leadership
Position TypeRegular Full-Time
Shift1st Shift
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