Lounge Operations Assistant

7 days ago


Honolulu, Hawaii, United States Pasona NA Full time
Lounge Operations Assistant

Pasona NA is seeking a highly skilled Lounge Operations Assistant to join our team. As a key member of our front desk staff, you will be responsible for ensuring the smooth operation of our lounge, providing exceptional customer service to cardholders, and maintaining a clean and welcoming environment.

The ideal candidate will have expert-level Japanese skills and previous experience in the travel industry or concierge services. You will be required to work on weekends and holidays, as well as at both Ala Moana and Waikiki locations.

This is a full-time position with a competitive salary range of $19-$21 per hour, depending on experience. If you are a motivated individual with a passion for delivering outstanding customer service, we encourage you to apply.

About the Role

As a Lounge Operations Assistant, you will be responsible for:

* Greeting customers and providing assistance with account inquiries and other issues

* Operating the lounge, including restocking supplies and cleaning

* Handling rental services, such as strollers and umbrellas

* Resolving cardholder inquiries and performing back-office duties related to lounge operations

Requirements

To be successful in this role, you will need:

* Expert-level Japanese skills (Speak/Read/Write)

* Previous experience in the travel industry or concierge services preferred

* Strong communication and problem-solving skills

* Ability to work independently and as part of a team

Benefits

We offer a competitive salary range of $19-$21 per hour, as well as opportunities for career growth and professional development. If you are a motivated individual with a passion for delivering outstanding customer service, we encourage you to apply.

Location

This position is located in Honolulu, HI, with opportunities to work at both Ala Moana and Waikiki locations.

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