Airline Customer Experience Specialist

2 days ago


Honolulu, Hawaii, United States Worldwide Flight Services Full time
About WFS
At Worldwide Flight Services, we are dedicated to providing exceptional customer experiences in our airport lounges. As an Agent Premium Club, you will play a vital role in delivering high-quality service to our First Class and Business Class passengers.

We are seeking a professional and friendly individual who can provide efficient and personalized support to our guests. This includes greeting passengers, answering questions, and directing them to airline representatives as needed.

In addition to your excellent communication skills, you will also be responsible for maintaining a clean and welcoming environment in the lounge area. This includes setting up and closing down the space, stocking supplies, and cleaning tables and equipment.

We offer a competitive salary of $21.00 per hour, plus a range of benefits including travel discounts, pet insurance, and access to wellness programs. If you have a passion for delivering exceptional customer experiences and working in a fast-paced airport environment, we would love to hear from you

Key Responsibilities:
  • Greet passengers and provide personalized support.
  • Answer questions and direct passengers to airline representatives as needed.
  • Maintain a clean and welcoming environment in the lounge area.
  • Set up and close down the lounge space.
  • Stock supplies and maintain inventory levels.
Requirements:
  • High School Diploma or equivalent required.
  • Previous operational experience preferred.
  • Excellent interpersonal and communication skills required.


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