Airline Lounge Management Professional

1 week ago

Honolulu, Hawaii, United States Sodexo Full time

Airline Lounge Supervisor

Salary: $55,000 - $65,000 per year, depending on experience and location.

At Sodexo, we are seeking a highly skilled Airline Lounge Supervisor to join our team. As a key member of our staff, you will be responsible for overseeing the daily operations of our airline lounge, ensuring that our customers receive exceptional service and an unforgettable experience.

About the Role:

The successful candidate will have a strong background in hospitality or customer service, with excellent communication and leadership skills. You will be responsible for managing a team of staff, providing guidance and support to ensure that they are able to deliver outstanding service to our customers.

Key Responsibilities:

  • Manage the day-to-day operations of the airline lounge, including supervising staff and maintaining high standards of cleanliness and safety.
  • Provide exceptional customer service, responding to customer complaints and feedback in a professional and courteous manner.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless service delivery and resolve any issues that may arise.
  • Maintain accurate records and reports, including attendance, sales, and customer feedback.

Requirements:

  • Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Minimum 2 years of experience in a supervisory role, preferably in a hospitality or customer service environment.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Familiarity with point-of-sale systems and other technology used in the hospitality industry.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a global leader in the hospitality industry.
  • A dynamic and supportive work environment, with opportunities for career growth and development.
  • The chance to make a real difference in the lives of our customers and colleagues.

About Sodexo:

Sodexo is a world leader in quality of life services. Our mission is to create a better day for everyone we serve, and we believe that every employee plays a vital role in achieving this goal. We offer a range of benefits and perks, including flexible working arrangements, comprehensive training programs, and access to exclusive discounts and rewards.

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