Inbound Call Center Representative

4 weeks ago

Wichita, Kansas, United States MCI Careers Full time
Job Title: Inbound Call Center Agent

Job Summary:

We are seeking a highly motivated and customer-focused Inbound Call Center Agent to join our team. As an Inbound Call Center Agent, you will be responsible for handling inbound calls, providing exceptional customer service, and resolving customer issues in a timely and professional manner.

Key Responsibilities:

  • Handle inbound calls in a courteous and professional manner
  • Provide exceptional customer service and resolve customer issues
  • Utilize knowledge base and training to accurately answer customer questions
  • Escalate customer issues to the appropriate staff and managers for resolution as needed
  • Attend meetings and training to stay up-to-date on program knowledge, systems, and processes

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications:

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

What We Offer:

  • Competitive starting compensation
  • Regular reviews and raises based on tenure and performance
  • Paid time off and paid holidays
  • Paid training opportunities
  • Regular daily, weekly, and monthly incentives
  • Group benefits offering for full-time employees

About MCI Careers:

MCI Careers is a leading provider of business process outsourcing services, including customer service, technical support, and sales interactions. We are committed to delivering exceptional customer experiences and driving business results for our clients.

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