Inbound Call Center Representative
2 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Inbound Call Center Agent to join our team. As an Inbound Call Center Agent, you will be responsible for handling inbound calls, providing exceptional customer service, and resolving customer issues in a timely and professional manner.
Key Responsibilities:
- Handle inbound calls in a courteous and professional manner
- Provide exceptional customer service and resolve customer issues
- Utilize knowledge base and training to accurately answer customer questions
- Escalate customer issues to the appropriate staff and managers for resolution as needed
- Attend meetings and training to stay up-to-date on program knowledge, systems, and processes
Requirements:
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred Qualifications:
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Compensation and Benefits:
We offer competitive compensation and benefits, including paid time off, paid holidays, and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation package, including monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
Work Environment:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Equal Opportunity Employer:
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
-
Blended Call Center Representative
3 weeks ago
Wichita, Kansas, United States MCI Military Recruitment Full timeJob Title: Blended Call Center RepresentativeAre you a customer-focused individual with excellent communication skills? Do you enjoy working in a fast-paced environment and providing top-notch service to clients? We are seeking a Blended Call Center Representative to join our team!Job Summary:The Blended Call Center Representative will be responsible for...
-
Inbound Sales Representative
3 weeks ago
Wichita, Kansas, United States MCI Careers Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Inbound Sales Representative to join our team. As an Inbound Sales Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service. This is a fantastic opportunity to work with a dynamic team and contribute to the growth...
-
Wichita, Kansas, United States Enterprise Call Center Full time{"h1": "Customer Service Representative Job Description", "p": "At Enterprise Call Center, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and meeting sales...
-
Wichita, Kansas, United States Enterprise Call Center Full time{"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Enterprise Call Center. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and meeting sales...
-
Wichita Contact Center Representative
3 weeks ago
Wichita, Kansas, United States MCI Careers Full timeJob Title: Wichita Contact Center RepresentativeWe are seeking a highly motivated and customer-focused Contact Center Representative to join our team in Wichita, KS. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key...
-
Contact Center Representative
2 days ago
Wichita, Kansas, United States MCI Careers Full timeJob Title: Entry-Level Contact Center AgentJob Summary:We are seeking a highly motivated and customer-focused Entry-Level Contact Center Agent to join our team. As a Contact Center Agent, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats. You will work in a fast-paced...
-
Blended Contact Center Representative
3 weeks ago
Wichita, Kansas, United States MCI Careers Full timeJob Title: Blended Contact Center AgentWe are seeking a highly motivated and customer-focused Blended Contact Center Agent to join our team. As a Blended Contact Center Agent, you will be responsible for handling inbound and outbound customer calls, providing exceptional customer service, and meeting sales targets.Key Responsibilities:Handle inbound and...
-
Blended Contact Center Representative
2 weeks ago
Wichita, Kansas, United States MCI Careers Full timeJob Title: Blended Contact Center AgentWe are seeking a highly motivated and customer-focused Blended Contact Center Agent to join our team. As a Blended Contact Center Agent, you will be responsible for handling inbound and outbound customer calls, providing exceptional customer service, and meeting sales targets.Key Responsibilities:Handle inbound and...
-
Customer Service Representative
3 weeks ago
Wichita, Kansas, United States MCI Careers Full timeJob Title: Call Center RepresentativeJob Summary:MCI Careers is seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound customer service and sales calls, providing exceptional customer experiences, and meeting sales targets.Key...
-
Customer Service Representative
3 weeks ago
Wichita, Kansas, United States MCI Military Recruitment Full timeJob Title: Call Center RepresentativeJob Summary:MCI is seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound customer service and sales calls, providing exceptional customer experiences, and meeting sales targets.Key Responsibilities:Handle...
-
Call Center Representative
3 days ago
Wichita, Kansas, United States Dynata Full timeJoin Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely. We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect,...
-
Entry-Level Contact Center Representative
3 weeks ago
Wichita, Kansas, United States MCI Military Recruitment Full timeJob Title: Entry-Level Contact Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Entry-Level Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats. This is...
-
Customer Service Representative
3 weeks ago
Wichita, Kansas, United States MCI Careers Full timeJob Title: Call Center RepresentativeWe are seeking highly motivated and customer-focused individuals to join our team as Call Center Representatives. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle...
-
Contact Center Representative
4 days ago
Wichita, Kansas, United States MCI Careers Full timeJob Title: Entry-Level Contact Center AgentJob Summary:MCI Careers is seeking a highly motivated and customer-focused Entry-Level Contact Center Agent to join our team. As a Contact Center Agent, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key...
-
Contact Center Representative
2 days ago
Wichita, Kansas, United States MCI Careers Full timeJob Title: Entry-Level Contact Center AgentJob Summary:MCI Careers is seeking a highly motivated and customer-focused Entry-Level Contact Center Agent to join our team. As a Contact Center Agent, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key...
-
Call Center Sales Manager
2 weeks ago
Wichita, Kansas, United States MCI Careers Full timeJob Title: Call Center Sales ManagerAre you a sales and operations professional looking for a challenging role in a dynamic environment? We are seeking a highly motivated and experienced Call Center Sales Manager to join our team at MCI Careers.Job Summary:The Call Center Sales Manager will be responsible for leading a team of sales and customer service...
-
Contact Center Representative
2 days ago
Wichita, Kansas, United States ValorVIP Full timeJob Title: Entry-Level Contact Center AgentJob Summary:We are seeking a highly motivated and customer-focused Entry-Level Contact Center Agent to join our team. As a Contact Center Agent, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key...
-
Customer Service Representative
3 weeks ago
Wichita, Kansas, United States MCI Careers Full timeJob Title: Call Center RepresentativeWe are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle customer...
-
Customer Service Representative
2 weeks ago
Wichita, Kansas, United States MCI Careers Full timeJob Title: Call Center RepresentativeWe are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle customer...
-
Customer Service Representative
3 days ago
Wichita, Kansas, United States MCI Careers Full timeJob Title: Call Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle...