Contact Center Representative
4 weeks ago
Job Summary:
MCI Careers is seeking a highly motivated and customer-focused Entry-Level Contact Center Agent to join our team. As a Contact Center Agent, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.
Key Responsibilities:
- Handle inbound and outbound customer inquiries in a professional and courteous manner
- Provide solutions to customer issues and concerns in a timely and efficient manner
- Meet or exceed performance metrics and quality standards
- Work collaboratively with team members to achieve team goals and objectives
- Participate in ongoing training and development to improve skills and knowledge
Requirements:
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet performance metrics
- Basic computer skills and knowledge of Microsoft Office
- Ability to work a variety of shifts, including evenings and weekends
What We Offer:
- Competitive hourly rate
- Opportunities for advancement and professional growth
- Comprehensive training program
- Collaborative and dynamic work environment
- Employee recognition and reward programs
How to Apply:
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today.
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