Contact Center Representative
1 month ago
Job Summary:
We are seeking a highly motivated and customer-focused Entry-Level Contact Center Agent to join our team. As a Contact Center Agent, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers
- Upsell and cross-sell products and services to customers
- Meet or exceed performance metrics and productivity standards
- Participate in ongoing training and development to improve skills and knowledge
Requirements:
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet productivity standards
- Basic computer skills and proficiency in Microsoft Office
- Ability to work a variety of shifts, including evenings, weekends, and holidays
What We Offer:
- Competitive hourly rate
- Opportunities for advancement and professional growth
- Comprehensive training program
- Flexible scheduling and work-life balance
- Fun and dynamic work environment
How to Apply:
Apply online or in-person at our contact center location. We look forward to hearing from you
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