Senior Director of Business Process Management

4 weeks ago

Queensbury, New York, United States Travelers Insurance Full time
Business Process Management Role

At Travelers, we are committed to delivering exceptional customer and agent experiences, driving top-line revenue and underwriting results, and fostering a culture of innovation and efficiency across the enterprise.

The Business Process Management (BPM) team is responsible for managing and improving the performance of end-to-end processes critical to business success. As a Senior Director in BPM, you will drive customer, employee, and agent experiences by optimizing end-to-end business processes for operational effectiveness and efficiency.

Key Responsibilities:

  • Develop organizational strategies aligned with enterprise and business unit goals.
  • Identify and assess recommendations for process improvement opportunities and may initiate and implement large/multiple improvement opportunities.
  • Collaborate and influence to ensure efforts are focused on the most impactful initiatives across the enterprise to support the successful realization of business benefits and implementation of strategies.
  • Own and optimize the performance of an assigned capability or business area(s) and/or technologies, ensuring process efficiency by influencing stakeholders, requesting, and obtaining the proper tools, resources, and funding to maximize business value.
  • Own, lead, and influence the end-to-end execution of high complexity initiatives that have a broader impact across the line of business, including benefits monitoring, benefits realization.
  • Accountable for the buy-in and implementation of process improvement opportunities to drive business results within your portfolio(s).
  • Ensure priorities and recommendations are aligned with long-term goals by understanding various business strategies and the impact work will have across the enterprise and business unit.
  • Coordinate with leaders across multiple business areas to ensure goals are aligned to overall business strategy.
  • Coach team members on process improvement tools, methodologies, approaches, and foundational knowledge to ensure the successful rollout and enhancements across all initiatives.

Requirements:

  • Bachelor's Degree.
  • 7 years of experience.
  • Familiarity with Six Sigma and Agile methodology.
  • Demonstrated experience in developing and planning effective strategies, with the ability to lead a team to implement those strategies.
  • Proven leadership skills with the ability to manage change, develop employees, and align resources to accomplish key objectives.
  • Exceptional communication skills with the ability to influence and interact with all levels of the organization.
  • Ability to collaborate with business leadership to understand goals and identify strategies to achieve goals.
  • Forward thinker with the ability to bring industry best practices and regulatory knowledge to the table in a fast-paced and evolving environment.

What We Offer:

  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching, and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Travelers is an Equal Opportunity Employer

  • Senior Director of Population Health

    1 month ago

    Queensbury, New York, United States Hudson Headwaters Health Network Full time

    Job SummaryThe Senior Director of Population Health will provide strategic leadership and direction for designing, implementing, and supporting robust, enterprise-wide population health management capabilities. This includes managing the integration of the behavioral health service line and contracted specialty services into health center operations.Key...

  • Portfolio Manager

    4 weeks ago

    Queensbury, New York, United States City of New York Full time

    The City of New York is seeking a highly skilled Portfolio Manager to join the Bureau of Engineering Design and Construction (BEDC) team. As a key member of the Wastewater Capital Program Directorate, the successful candidate will be responsible for managing a portfolio of capital projects valued at $23.8B, with a focus on sustainability, resiliency, and...

  • Medical Staff Services Recruiter

    4 weeks ago

    Queensbury, New York, United States Northern Rivers Family of Services Full time

    As a dedicated professional at Northern Rivers Family of Services, you will play a vital role in helping older children achieve their goal of adoption. You will work closely with the Director of Foster Care, engaging in diligent efforts to develop permanent and sustainable relationships with caring adults.Key responsibilities include:Partnering with...

  • Executive Assistant

    4 weeks ago

    Queensbury, New York, United States CMJ, LLP Full time

    About the RoleCMJ, LLP is seeking a highly skilled and organized Executive Assistant to support the daily operations of our firm. As a key member of our team, you will be responsible for providing administrative support to our Managing Partner and other senior staff members.Key ResponsibilitiesManage the daily schedule of the Managing Partner, including...

  • Commercial Account Manager

    4 weeks ago

    Queensbury, New York, United States Gallagher Full time

    Key ResponsibilitiesWe are seeking a Commercial Account Manager to join our team in Queensbury, NY, who can deliver exceptional client experiences. The ideal candidate will be passionate about building relationships, collaborating with the team to achieve goals, and constantly seeking improvement.Key Impact AreasTake a leadership role in the renewal process...

  • LPN - Night Shift Opportunity at The Glen

    4 weeks ago

    Queensbury, New York, United States Trinity Health Full time

    Job DescriptionWe are seeking a skilled Licensed Practical Nurse (LPN) to join our team at The Glen at Hiland Meadows in Queensbury, NY. This part-time position offers a rewarding opportunity to work with seniors and develop your nursing and leadership skills.Key ResponsibilitiesProvide high-quality nursing care to residents under the direction of the...

  • Care Manager

    4 weeks ago

    Queensbury, New York, United States Care Design New York Full time

    OverviewAt Care Design New York, we are seeking a skilled Care Manager to join our team. As a Care Manager, you will play a vital role in helping individuals with intellectual and/or developmental disabilities achieve their long-term and short-term goals. You will develop, implement, and monitor person-centered Life Plans that cater to the unique needs and...

  • RN Supervisor

    1 month ago

    Queensbury, New York, United States Quality Talent Group Full time

    About the RN Supervisor Role at Glens Falls CenterAs a Registered Nurse Supervisor, you will be responsible for scheduling and assigning nursing staff to complete resident care requirements.You will establish a compassionate environment by providing support to residents and their families.Provide information to residents and staff by answering questions and...

  • Nursing Department Director

    2 days ago

    Queensbury, New York, United States Glens Falls Center Full time

    Glens Falls Center for Rehabilitation and Nursing, a 120-bed rehabilitation and skilled nursing facility located on the border of Warren and Washington Counties, is seeking an experienced Registered Admissions Nurse to join our team.About the RoleWe are committed to providing the finest rehabilitation and skilled nursing services anywhere. Our mission is to...

  • Electrical Design Engineer

    4 weeks ago

    Queensbury, New York, United States Michael Page Full time

    Job SummaryWe are seeking an experienced Electrical Engineer to join our team at Michael Page. The successful candidate will work directly with customers and engineering firms to respond to technical questions and issues throughout the project lifecycle.Key ResponsibilitiesProvide design submittal drawings in a timely manner that accurately reflect specified...

  • Vision Center Manager L3

    4 weeks ago

    Queensbury, New York, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and experienced Vision Center Manager L3 to join our team at Walmart. As a key member of our retail store management team, you will be responsible for leading the Vision Center team to deliver exceptional customer service, drive sales growth, and maintain a high level of operational efficiency.Key...

  • Sales Director

    4 weeks ago

    Queensbury, New York, United States American Eagle Full time

    Key Responsibilities:As a Sales Leader at American Eagle, you will drive sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty. You will execute and innovate daily visual and operational procedures, including shipment processing, merchandising moves, and visual standards. Additionally, you will provide ongoing performance...

  • Healthcare Supervisor

    4 weeks ago

    Queensbury, New York, United States Quality Talent Group Full time

    About the JobAs a skilled Registered Nurse, you will play a vital role in ensuring the highest quality of care for our residents. In this position, you will be responsible for overseeing the nursing department, scheduling and assigning staff, and establishing a compassionate environment that promotes resident confidence and well-being.Key...

  • ICU Nurse Supervisor

    4 weeks ago

    Queensbury, New York, United States Quality Talent Group Full time

    About the ICU Nurse Supervisor RoleWashington Center is seeking a skilled Registered Nurse (RN) to supervise our ICU team on weekend shifts. As an ICU Nurse Supervisor, you will be responsible for scheduling and assigning nursing staff, establishing a compassionate environment, and providing information to residents and staff.Key Responsibilities:Complete...

  • Operating Room Nurse Supervisor

    4 weeks ago

    Queensbury, New York, United States Quality Talent Group Full time

    About the JobWashington Center is seeking a Registered Nurse (RN) Supervisor to work a Weekend Day Shift (7am-7pm) in a rehabilitation and skilled nursing facility. As a RN Supervisor, you will be responsible for completing resident care requirements, establishing a compassionate environment, and providing information to residents and...

  • Retail Sales Manager

    1 month ago

    Queensbury, New York, United States Dick's Sporting Goods Full time

    At DICK'S Sporting Goods, we believe in the transformative power of sports. As a key member of our team, you will play a vital role in creating a positive impact on the lives of our customers. We are committed to fostering an inclusive and diverse work environment that reflects the communities we serve.We are seeking a talented and motivated individual...

  • Mental Health Therapist

    4 weeks ago

    Queensbury, New York, United States ACCA Full time

    Job Summary:As a Mental Health Counselor at ACCA, you will play a vital role in the stabilization and rehabilitation of clients in our Women's residential program. This is a challenging yet rewarding position that requires a strong understanding of mental health principles and a passion for helping others.Key Responsibilities:• Participate in the screening...

  • Human Resources Generalist

    4 weeks ago

    Queensbury, New York, United States Praxis Technology Full time

    About Praxis TechnologyPraxis Technology is a manufacturing company that designs and develops titanium parts for medical devices, aerospace, and other consumer markets. We create sustainable flexibility that delivers maximum impact to make people's lives better.Job SummaryWe are seeking an HR Support Specialist to join our team. The successful candidate will...

  • Human Resources Generalist

    1 month ago

    Queensbury, New York, United States Praxis Technology Full time

    Job Opportunity at Praxis TechnologyWe are seeking a highly motivated and organized Human Resources Generalist to join our team at Praxis Technology. As a key member of our HR department, you will play a vital role in supporting the Vice President, Human Resources in various HR administration and people projects.Key Responsibilities:Provide exceptional...

  • Executive Assistant

    4 weeks ago

    Queensbury, New York, United States CMJ LLP Full time

    Job SummaryThe Executive Assistant plays a critical role in the daily operation of various Firm departments, fostering strong relationships with clients, staff, and prospects. This position supports the Managing Partner in fulfilling their responsibilities and increasing their personal efficiency.Key ResponsibilitiesCollaborate with the Managing Partner to...