Commercial Account Manager
4 weeks ago
Key Responsibilities
We are seeking a Commercial Account Manager to join our team in Queensbury, NY, who can deliver exceptional client experiences. The ideal candidate will be passionate about building relationships, collaborating with the team to achieve goals, and constantly seeking improvement.
Key Impact Areas
- Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high-quality and timely manner.
- Secure existing business and drive the sale of additional services and lines of coverage.
- Nurture relationships with buyers in the client organization as well as with day-to-day client representatives.
- Guide team members in addressing client risk management needs through consultative conversations.
- Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
- Conduct periodic audits to ensure compliance standards and service levels are met.
- Maintain accurate client and policy data and documents within Gallagher systems.
Requirements
- Strong communication skills to build professional relationships with internal and external partners.
- Collaborative mindset and ability to work in an environment with multiple priorities.
- Adaptable and open to constructive feedback.
- Proficiency in Microsoft Office.
- Property and Casualty Insurance License.
About You
- Bachelor's degree with a minimum of 3+ years of client service and/or claims management experience.
- OR High School degree/GED with a minimum of 8+ years of client service and/or claims management experience.
Benefits
- Competitive salary.
- Great teams and exciting career opportunities.
- Medical/dental/vision plans.
- Life and accident insurance.
- 401(K) and Roth options.
- Tax-advantaged accounts (HSA, FSA).
- Education expense reimbursement.
- Paid parental leave.
- Digital mental health services (Talkspace).
- Flexible work hours.
- Training programs.
- Gallagher Thrive program.
- Charitable matching gift program.
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