Director of Hotel Operations and Management
4 days ago
Hotel Operations Director
About Us: Great Lakes Management Group is a reputable hospitality company dedicated to delivering outstanding service to our guests. We are committed to creating a supportive and inclusive work environment.
Job Description: We are looking for an accomplished Hotel Operations Director to lead our hotel operations team. The ideal candidate will possess excellent leadership, communication, and problem-solving skills, with a proven track record of driving revenue growth and enhancing guest satisfaction.
Responsibilities:
- Manage Hotel Operations: Supervise and coordinate all aspects of hotel operations, including front desk, housekeeping, food and beverage, and engineering.
- Develop Operational Strategies: Create and implement operational strategies to drive revenue growth, improve efficiency, and enhance guest satisfaction.
- Lead and Develop Team Members: Foster a positive and productive work environment by providing coaching, training, and development opportunities to team members.
- Maintain Guest Satisfaction: Ensure exceptional guest experiences through effective communication, problem-solving, and conflict resolution.
- Collaborate with Other Departments: Work closely with other departments, including sales, marketing, and human resources, to achieve organizational goals.
Requirements:
- Qualifications: Bachelor's degree in hotel and restaurant management or equivalent. Minimum 5 years of hotel management experience in a similar role.
- Skills: Strong leadership, communication, and problem-solving skills. Ability to work under pressure and prioritize tasks effectively.
- Certifications: IHG brand certification, training, and travel may be required at times.
Salary: $62,000 - $68,000 per year.
Benefits: Comprehensive benefits package, including health insurance, life insurance, paid time off, vision insurance, short-term disability, holiday pay, pot of gold year-end bonus, birthday and Christmas gift, hotel room worldwide discount program with IHG.
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