Executive Hotel Operations Director

2 days ago


Kansas City, Missouri, United States KMG Hotels Full time

We are seeking an exceptional Executive Hotel Operations Director to join our team at KMG Hotels.

About Us

KMG Hotels is a premier lodging company founded in 2000 by Jay Koshiya and Sanjay Koshiya. With over 800 associates, we have established ourselves as a leader in the industry, committed to growth through honest business practices, associate value, and dedication to excellence.

Our hotels operate under various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International, with six Marriott Premium select service hotels opened in the last eighteen months. We strive for continuous improvement and innovation, ensuring an environment where all associates feel valued and respected.

The Opportunity

We offer a highly competitive salary of $85,000 - $115,000 per annum, depending on experience. Our comprehensive benefits package includes medical, dental, vision, and life insurance, along with bonus opportunities based on restaurant financial results. You will also enjoy paid time off, allowing you to maintain a healthy work-life balance.

Job Description

As our Executive Hotel Operations Director, you will oversee daily operations, leading each shift with purpose as a values role model and brand ambassador. Your responsibilities will include:

  • Forecasting sales accurately and scheduling the team to enhance guest experiences and business results.
  • Proactively building a starting lineup and bench of team members.
  • Fostering a collaborative people-first environment by celebrating team wins, setting priorities, and delivering consistent feedback.

You will be responsible for creating uncompromising guest experiences in a friendly and clean environment, maintaining exceptional food, service, and facility standards through strong team accountability. Your expertise in financial management, labor costs, and health and sanitation codes will be essential in driving business success.

Requirements

To succeed in this role, you will need:

  • Experience as a full-service General Manager or equivalent position.
  • Strong leadership abilities, flexibility, and adaptability.
  • A high level of knowledge of health and sanitation codes.
  • Excellent interpersonal skills with a focus on customer service.


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