Guest Services Manager

6 days ago


Gurnee, Illinois, United States Great Wolf Lodge Full time
Job Title: Guest Services Manager

At Great Wolf Lodge, we're seeking a highly skilled Guest Services Manager to join our team. As a key member of our operations team, you'll be responsible for ensuring exceptional guest experiences and driving business growth.

Key Responsibilities:
  • Manage the execution of all operations in Guest Services, including Front Office, Bell, Valet, and PBX.
  • Analyze operational and reporting systems to identify areas for improvement and develop actionable plans.
  • Audit systems and review reports to ensure compliance with brand and service standards.
  • Assist with guest services functions as needed and provide training to staff for career advancement.
  • Manage personnel-related matters, including performance management, disciplinary action, investigations, and training.
Requirements:
  • High School Diploma or equivalent education/experience.
  • 1+ year previous Front Desk/Guest Service management experience.
  • Ability to multitask and prioritize tasks with minimal direction.
  • Proven teamwork skills and excellent communication skills.
  • Ability to lift up to 20 pounds and sit/stand for long periods.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Relocation packages available for the right candidate.

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional guest experiences and driving business growth, we'd love to hear from you.



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