Guest Services Manager
6 days ago
At Great Wolf Lodge, we're seeking a highly skilled Guest Services Manager to join our team. As a key member of our operations team, you'll be responsible for ensuring exceptional guest experiences and driving business growth.
Key Responsibilities:- Manage the execution of all operations in Guest Services, including Front Office, Bell, Valet, and PBX.
- Analyze operational and reporting systems to identify areas for improvement and develop actionable plans.
- Audit systems and review reports to ensure compliance with brand and service standards.
- Assist with guest services functions as needed and provide training to staff for career advancement.
- Manage personnel-related matters, including performance management, disciplinary action, investigations, and training.
- High School Diploma or equivalent education/experience.
- 1+ year previous Front Desk/Guest Service management experience.
- Ability to multitask and prioritize tasks with minimal direction.
- Proven teamwork skills and excellent communication skills.
- Ability to lift up to 20 pounds and sit/stand for long periods.
- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
- Relocation packages available for the right candidate.
We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional guest experiences and driving business growth, we'd love to hear from you.
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Guest Services Manager
4 days ago
Gurnee, Illinois, United States Great Wolf Lodge Full timeJob Title: Guest Services ManagerAt Great Wolf Lodge, we are seeking a highly skilled Guest Services Manager to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and driving business growth.Key Responsibilities:Manage the execution of all guest services operations, including front...
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Guest Services Manager
2 weeks ago
Gurnee, Illinois, United States Great Wolf Lodge Full timeJob Title: Guest Services ManagerAt Great Wolf Lodge, we're seeking a highly skilled Guest Services Manager to join our team. As a key member of our operations team, you'll be responsible for ensuring exceptional guest experiences and driving business growth.Key Responsibilities:Manage the execution of all operations in Guest Services, including Front...
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Guest Services Manager
3 weeks ago
Gurnee, Illinois, United States Great Wolf Lodge Full timeAbout the RoleWe are seeking a highly skilled Guest Services Manager to join our team at Great Wolf Lodge. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and driving business results.Key ResponsibilitiesManage the execution of all operations in Guest Services, including Front Office, Bell, Valet,...
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Guest Services Director
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Guest Services Director
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Guest Services Director
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