Guest Services Representative

2 days ago


Gurnee, Illinois, United States ESA Management, LLC Full time
Job Summary

The Guest Services Representative is responsible for providing exceptional customer service to guests, responding to their requests, and resolving any issues that may arise. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Assist guests with check-in and check-out, as well as respond to their requests and concerns
  • Process reservations, registration, and payment in accordance with company guidelines and procedures
  • Handle collection efforts of all in-house balances and account for all cash, check, credit card, and city ledger accounts
  • Setup, maintain, and takedown of the breakfast area, as well as maintain an organized and clean work area behind the front desk
  • Sell the value of ESA to all inquiries and strive to convert them into reservations and occupied rooms
  • Collect relevant guest information, probe for potential sales leads, and identify opportunities
  • Perform periodic tours of the property to ensure it meets brand standards
  • Assist and provide reasonable accommodations in response to guest requests
Requirements
  • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Ability to work in a fast-paced environment and provide exceptional customer service
  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Ability to maintain confidentiality and handle sensitive information
Benefits
  • Competitive wages
  • Great working environment
  • Employee recognition programs
  • Medical, dental, and vision insurance
  • Health care and dependent care flexible spending accounts
  • Employer-paid basic life and AD&D insurance
  • Employer-paid long-term disability
  • Optional employee-paid voluntary benefits
  • 401(k) savings plan
  • Paid time off
  • Employee assistance program (EAP)
  • Employee perks program offering discounts to major companies
Compensation

Pay ranges for the Guest Services Representative position are as follows:

For Colorado, Washington, California, applicants only:

Guest Services Rep Full Time - $13.50 - $22.73 Hourly

For New York City (Whitestone) applicants only:

Guest Services Rep Full Time - $26.30 Hourly



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