Guest Services Director
5 days ago
As a Guest Services Manager at Great Wolf Resorts, you will be responsible for leading the execution of all operations in Guest Services, including Front Office, Bell, Valet, and PBX. You will assist in analyzing operational and reporting systems, translating insights into actionable plans for the organization and each property. Your duties will include auditing systems, reviewing reports, and identifying opportunities to improve guest services processes and drive efficiency.
Key Responsibilities- Manage the execution of all operations in Guest Services
- Assist in analyzing operational and reporting systems
- Audit systems and review reports
- Identify opportunities to improve guest services processes and drive efficiency
- Assist with guest services functions as needed
- Assist in training staff and developing for potential career advancement
- Responsible for personnel-related matters, including performance management, disciplinary action, investigations, and training
- High School Diploma or equivalent education/experience
- 1+ year previous Front Desk/Guest Service management experience
- Must be flexible regarding schedule, based on business demands
- Previous experience demonstrating strong customer service
- Successful completion of a criminal background check and drug screen
- Bachelor's Degree in Hospitality, Hotel Management, or related field
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Proven teamwork skills
- Enthusiastic and energetic
- Excellent communication skills
- Ability to lift up to 20 pounds
- Able to sit and/or stand for long periods of time
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Guest Services Director
3 weeks ago
Gurnee, Illinois, United States Great Wolf Lodge Full timeJob SummaryWe are seeking a highly skilled Guest Services Manager to join our team at Great Wolf Lodge. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and driving business results.Key Responsibilities:Manage the execution of all guest services operations, including front office, bell, valet, and...
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Guest Services Director
3 weeks ago
Gurnee, Illinois, United States Great Wolf Lodge Full timeJob DescriptionJob Title: Guest Services ManagerJob Summary:We are seeking a highly skilled Guest Services Manager to join our team at Great Wolf Lodge. As a Guest Services Manager, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us. This includes managing the execution of all operations in Guest...
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Guest Services Manager
4 days ago
Gurnee, Illinois, United States Great Wolf Lodge Full timeJob Title: Guest Services ManagerAt Great Wolf Lodge, we are seeking a highly skilled Guest Services Manager to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and driving business growth.Key Responsibilities:Manage the execution of all guest services operations, including front...
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Guest Services Manager
2 weeks ago
Gurnee, Illinois, United States Great Wolf Lodge Full timeJob Title: Guest Services ManagerAt Great Wolf Lodge, we're seeking a highly skilled Guest Services Manager to join our team. As a key member of our operations team, you'll be responsible for ensuring exceptional guest experiences and driving business growth.Key Responsibilities:Manage the execution of all operations in Guest Services, including Front...
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Guest Services Manager
6 days ago
Gurnee, Illinois, United States Great Wolf Lodge Full timeJob Title: Guest Services ManagerAt Great Wolf Lodge, we're seeking a highly skilled Guest Services Manager to join our team. As a key member of our operations team, you'll be responsible for ensuring exceptional guest experiences and driving business growth.Key Responsibilities:Manage the execution of all operations in Guest Services, including Front...
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Guest Services Manager
3 weeks ago
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Housekeeping Director
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Executive Leadership Team Director
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