Guest Services Manager
1 month ago
At Great Wolf Lodge, we are seeking a highly skilled Guest Services Manager to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and driving business growth.
Key Responsibilities:- Manage the execution of all guest services operations, including front office, bell, valet, and PBX.
- Analyze operational and reporting systems to identify areas for improvement and develop actionable plans.
- Audit systems and review reports to ensure compliance with brand and service standards.
- Assist with guest services functions as needed and provide training to staff for career advancement.
- Responsible for personnel-related matters, including performance management, disciplinary action, investigations, and training.
- Identify opportunities to improve guest services processes, drive efficiency, and maximize the guest experience.
- High school diploma or equivalent education/experience.
- 1+ year of previous front desk/guest service management experience.
- Must be flexible regarding schedule, based on business demands.
- Previous experience demonstrating strong customer service skills.
- Successful completion of a criminal background check and drug screen.
- Bachelor's degree in hospitality, hotel management, or related field.
- Ability to multi-task and prioritize tasks with minimal direction.
- Proven teamwork skills and enthusiasm for delivering exceptional guest experiences.
- Excellent communication skills and ability to work effectively in a fast-paced environment.
- Ability to lift up to 20 pounds.
- Able to sit and/or stand for long periods of time.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply.
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